Christmas Customer Assistant - Cafe - Belfast

Marks & Spencer Plc; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied while maintaining impeccable food safety standards and delivering five-star service.

Responsibilities

• > Take and fulfil orders quickly using digital tools.
• > Maintain impeccable food safety standards while juggling orders.
• > Provide warm, five-star service and support store colleagues.

Skills

Digital literacy

Customer service under pressure

Teamwork

Flexibility

Tools

Order taking system

Job description

Work Pattern
Monday 11:00-17:30
Wednesday 10:00-17:30
Thursday 10:00-17:30
Friday 10:00-17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas