Christmas Customer Assistant - Cafe - Ballymena

Marks and Spencer; Ballymena; On-site; GBP 12,000 - 14,000; Full time

Job summary

Marks & Spencer in Ballymena is hiring a Cafe Customer Assistant to join the café team. This is a fast-paced, hands-on role where you will take and fulfil orders, deliver great food and drinks, and help the café run smoothly during busy periods including Christmas.

You’ll be a brand ambassador, stay calm under pressure, and provide five-star service while using our digital tools to keep queues moving and customers satisfied.

Qualifications

• Customer-facing café experience or similar role.
• Ability to work fast and stay calm under pressure.
• Willingness to use digital ordering tools and equipment.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain high food safety standards while handling orders.
• Deliver five-star service during peak periods.
• Support colleagues and contribute to a high-performance team.
• Be flexible to work where needed with pace.

Skills

Customer service

Digital confidence

Teamwork

Job description

Cafe Customer Assistant,
All the details
Work Pattern
Monday 10:00 - 14:00
Thursday 13:30 - 17:30
Friday 13:30 - 17:30
Saturday 13:30 - 17:30
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join our team in the M&S Café the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
  

It’s intense but, for the right person, incredibly rewarding. #Christmas