Christmas Customer Assistant - Cafe - Ballymena

Marks & Spencer; Ballymena; On-site; GBP 9,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring for a role in our Café, a busy, hands-on position in a fast-paced store environment. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

You’ll be digitally confident, use our tools to take and fulfil orders fast, and keep customers moving with five-star service. Teamwork and flexibility matter daily.

Qualifications

• Hands-on cafe role requiring calm under pressure and five-star service.
• Digital tools used for orders and fast fulfilment.
• Commitment to food safety standards and quick teamwork.
• Ability to adapt to busy periods with flexibility.

Responsibilities

• Take and fulfil customer orders quickly using digital tools.
• Ensure food safety standards are met while handling orders.
• Maintain smooth cafe operations during peak times.
• Support colleagues and contribute to a high-performance team.
• Deliver warm, five-star service even in busy periods.

Skills

Customer service

Teamwork

Flexibility

Stamina under pressure

Digital literacy

Food safety awareness

Job description

Work Pattern
Tuesday 11:00 - 15:00
Wednesday 13:30 - 17:30
Thursday 11:00 - 15:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas