Christmas Customer Assistant - Cafe - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Belfast is seeking a café team member to join the M&S Café. This role focuses on delivering warm, five-star service, taking and fulfilling orders swiftly, and maintaining high food safety standards under pressure.

You will be a brand ambassador, helping customers with food and drink recommendations while supporting a fast-paced team during the Christmas period.

Qualifications

• Experience in delivering high-quality customer service.
• Comfortable using digital tools to take and fulfil orders.
• Knowledge of basic food safety standards and hygiene.
• Works well in a fast-paced, team-based environment.

Responsibilities

• Take and fulfil orders quickly using our tools.
• Maintain food safety and hygiene standards at all times.
• Deliver warm, five-star service even during peak periods.
• Support colleagues to ensure the café runs smoothly.
• Adapt quickly and work flexibly where needed.

Skills

Customer service

Digital tools

Food safety

Teamwork

Tools

POS system

Job description

All the details

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Work Pattern

Monday 11:00-17:30

Wednesday 10:00-17:30

Thursday 10:00-17:30

Friday 10:00-17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas