Christmas Customer Advisor - Zone A

Boots Opticians; Grantham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking Christmas Customer Assistants for their Grantham store. Responsibilities include greeting customers, providing product advice, ensuring an enjoyable shopping experience, and managing stock levels during the busy festive season. Candidates should possess strong customer service skills and be able to perform operational tasks. This temporary contract may lead to permanent opportunities. Competitive pay and benefits are included.

Benefits

Generous employee discounts

24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays, including Christmas Eve and Boxing Day.
• Experience in a retail or customer-facing environment is desirable.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Operate tills and support self-checkout systems efficiently.
• Manage stock and keep shelves full during peak periods.
• Ensure the store's presentation is always appealing.
• Assist with deliveries and online order support as required.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is a high-energy time of year, and this role places you at the heart of the action as a Christmas Customer Assistant—greeting customers, offering product and gift advice, and creating a memorable experience that encourages repeat visits throughout the year.

This is a temporary contract, with potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure an enjoyable shopping experience and reduce the chance of customers leaving empty-handed.
• Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busiest shopping season.
• Store Presentation: Ensure the store area always looks its best.
• Online order support: Assist with deliveries, picking, and packing for online orders as needed.

What you’ll need to have

Full training is provided, but these are essential skills or experience:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and delivering a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help meet store goals and enjoy the work.
• Physical Stamina: Ability to be on your feet, stand, walk and lift.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services to share with customers.

Desirable experience (not essential)

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to assist customers

Career development

There are opportunities to develop your career with us—whether progressing within retail or pharmacy, moving into store leadership, or joining our Support Office.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

Additional benefits available; find out more at Boots jobs rewards. Exclusions may apply. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster a working environment that is inclusive and supports everyone to reach their full potential. We are an equal opportunity employer and value diversity among our colleagues.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to help you be at your best during the application and interview process.

Need To Know

We are recruiting Christmas Customer Advisors for our Grantham, High Street store. Start dates from 10 September onwards. A variety of shifts are available, including early mornings and weekends. The advert may close when we have met our requirements.