Christmas Customer Advisor - Zone A

Boots Opticians; Chester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known pharmacy retailer in Chester seeks a Christmas Customer Assistant to provide excellent customer service during the festive season. Responsibilities include assisting customers, managing transactions, and maintaining store appearance. Ideal candidates will have strong customer interaction skills and be available to work during peak holiday times. This temporary position offers a competitive hourly wage and opportunities for career development.

Benefits

Generous employee discounts

Access to free counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Experience in a retail or customer-facing environment is desirable.
• Familiarity with Boots products and services to assist customers.

Responsibilities

• Offer thoughtful product advice to customers.
• Handle transactions efficiently at counters or self-checkouts.
• Maintain organized shelves for customer convenience.
• Support online orders and deliveries as necessary.
• Ensure attractive store presentation at all times.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting times, and it requires energy, warmth and dedication from our store teams. As a Christmas Customer Assistant, you will greet customers with a smile, offer product and gift advice, and help create a memorable experience that encourages repeat visits all year round. This is a temporary contract with potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: Offer thoughtful advice, recommend products, and highlight offers to ensure an enjoyable shopping experience and that no one leaves empty-handed.
• Till Operation: Wrap up purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure the store areas look their best at all times.
• Online order support: You may assist with deliveries, picking and packing for online orders as needed.

What you’ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including operating handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals and enjoy the work.
• Physical Stamina: Ability to be on your feet, standing, walking and lifting for extended periods.
• Brand Ambassador: Align with Boots ethos, products and services and share them with customers.

It would be great if you also have

Desirable experience (not essential):

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to help customers

Career development

There are opportunities to continue your career with us, whether you progress within retail or pharmacy, move toward store leadership, or join our Support Office. Notes: this section originally referenced success stories and links; these have been removed to keep the description concise.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

We offer additional benefits to provide flexibility. Please note that salary estimates on third-party sites are not provided or endorsed by Boots. Exclusions may apply, eligible roles only.

Why Boots

At Boots, we foster a working environment that values consideration and inclusivity. We are an equal opportunity employer dedicated to embracing diversity and providing a positive, inclusive workplace for all. We work to change for the better with you.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you perform at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Chester, Foregate Street store, with start from October onwards. Available shift patterns include night shifts 18:00–06:00. Please note that the advert may close once requirements are met.