CHLH/2512/25 Leisure Supervisor

High Life Highland; Fort William; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recreational facility operator in Fort William is looking for a capable supervisor to lead a team of leisure staff. Your role includes promoting a positive workplace culture, ensuring high standards of cleanliness and safety, and conducting various administrative and customer service tasks. The position requires flexibility with shifts, including evenings and weekends. A focus on continuous improvement and adherence to policies is crucial for success. This role plays a key part in enhancing the service offered at the facility.

Qualifications

• Experience in staff supervision and management.
• Ability to foster a positive workplace culture.
• Skills in customer service and fitness inductions.

Responsibilities

• Promote a collaborative workplace culture.
• Supervise leisure staff and manage duties.
• Ensure cleanliness and maintenance of facilities.
• Conduct health and safety checks and training.
• Handle customer queries and administrative tasks.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Provide day to day supervision of the leisure staff.
• Ensure performance and presentation standards are maintained at all times.
• Consult with customers and staff on the operation of the facility and ensure the Facilities Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facility.
• Ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate.
• Plan the staff rota in line with the staffing schedule and arrange cover for absences as required.
• Perform supervisory duties relating to staff recruitment, induction, training and discipline.
• Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required.
• Provide certified first aid skills in accordance with training and procedures.
• Deliver fitness inductions where required.
• Ensure that customer care standards are upheld, and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
• Undertake administrative and reception duties as required.
• Assist with the monitoring and collation of performance statistics and other returns as required
• Ensure the booking system and membership scheme is administered and maintained to a satisfactory standard.
• Ensure customer information is up to date, available and delivered to company standards.
• Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Facilities Manager.
• Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records.
• Assist in the organisation and promotion of activity programmes and provide coaching as required.
• Contribute to the on-going development and continued improvement of the facility and service.
• The implementation, monitoring and reviewing of safe systems of work and policies within the facility (NOP, EAP, COSHH, Risk Assessments etc); And to ensure that all personnel are conversant with, and adhere to instructions and written procedures at all times.
• Be a key holder and ensure the security procedures are complied with at all times. Be responsible for the opening and closing procedures and respond to out of hours calls if required.
• Carry out routine handling and ensure safe storage of all chemicals used at the facility.
• Check, monitor and record the level of stock of facility materials
• Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service
• Responsible for resolving day to day problems in the absence of the Manager
• Assist the Manager in preparing special projects as required
• Be able to work to tight deadlines when required
• Set up, monitor, review and plan training for all staff to include keeping accurate records
• Supervise and monitor all staff within the building to ensure that they are complying with safe working practices;
• Pursue continuous professional development and contribute to the continuous improvement of Lochaber Leisure Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Lochaber Leisure Centre team.
• Work on a rota basis, including evenings, weekends and bank holidays ensuring you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.
• Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken