CHIS IIU Data and Service Administrator

Kent Community Health NHS Foundation Trust; Folkestone; On-site; GBP 24,000 - 27,000; Part time

Job summary

A community health organization is seeking a Data and Service Administrator to support immunisation data collection in Folkestone, ensuring data is timely and accurate. The role includes providing system support to health professionals and working closely with GP practices. Candidates must possess excellent interpersonal skills and a understanding of NHS structures. This part-time, permanent position offers a salary range of £24,937 to £26,598 pro rata per annum.

Qualifications

• Experience in handling confidential information.
• Experience supervising staff or teams.
• Ability to record accurate minutes and present them.

Responsibilities

• Support immunisation data collection from GP practices.
• Ensure timely and accurate data collection.
• Provide customer support to system users.

Skills

Excellent interpersonal skills

Verbal communication skills

Ability to work under pressure

Logical problem-solving

Education

Level 3 qualification (A/AS levels or equivalent)

NVQ Level 3 in Business Administration or Customer Service

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

SystmOne

Job description

CHIS IIU Data and Service Administrator

The closing date is 04 January 2026

Working within the Child Health Information Service to support Immunisation data collection from GP practices across Kent and Medway. To ensure data collected is timely, accurate and complete; in addition to supporting the provision of high-quality data to service management, executive team, NHS England, GP Practices and other service users.

The role incorporates aspects of administration, general admin support to ensure the day to day running of the service including developing strong collaborative working relationships between CHIS - IIU and colleagues in primary care and other service users.

Main duties of the job

System Administrators are responsible for the day to day operations of systems utilised by KCHFT. They have a greater understanding of the system, provide system support and ensure the system works efficiently.

System Administrators provide customer support to system users across KCHFT which include health professionals, managers and administrative colleagues. As such, professionals in this position have excellent customer service skills, an aptitude for learning new skills and are able to work on their own initiative.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent.

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both.

See where you can go with KCHFT career pathways.

Job responsibilities

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via email with the vacancy reference number.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

• Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
• NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Experience

• Experience of team working and versatility to take on a variety of tasks
• Experience of handling confidential information
• Supervision of staff

Knowledge

• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills and Abilities

• Excellent interpersonal and verbal communication skills both on telephone and in person
• Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• Ability to record accurate minutes of meetings and present to a high standard.
• Ability to concentrate and focus on tasks with frequent interruptions

Personal Attributes

• Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
• Ability to travel to diverse sites
• Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
• Possess a willingness to learn

Ability to Manage

• Ability to maintain discretion and confidentiality at all times
• Ability to plan and organise own workload without direct supervision
• Ability to cope with pressure during busy periods and act in a professional manner at all times

Additional Information

• Knowledge of Immunisation Programmes for 0 to 5 years olds within GP Practice.
• Knowledge of Hepatitis B Program and eligibility criteria
• Understanding of Child Health Information Service purpose and functionality
• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent Community Health NHS Foundation Trust

Address

Unit J Concept Court, Shearway Business Park

£24,937 to £26,598 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

846-7673552-TS

Job locations

Unit J Concept Court, Shearway Business Park