Children's Therapies Administrator

NHS; Patchway; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in the UK is seeking a part-time administrator for their Children's Therapy Service in Patchway. The role involves managing appointments, liaising with families, and providing essential support to ensure efficient service delivery. Candidates should have prior administration experience and knowledge of patient systems such as EMIS. The role offers NHS benefits, including generous leave and a pension scheme, while making a significant impact in the community.

Benefits

27+ days' annual leave

NHS Pension Scheme

Full NHS benefits

Qualifications

• Proven administration experience with handling information requests.
• Knowledge and usage of patient administration systems like EMIS.
• Strong communication skills to manage inquiries effectively.

Responsibilities

• Provide comprehensive administration support to the service's daily operations.
• Maintain waiting lists and manage appointment bookings.
• Ensure confidentiality in handling patient information.

Skills

Administration experience

Dealing with sensitive information

Record keeping

Knowledge of EMIS

Understanding of Equality and Diversity

Health & Safety awareness

Education

Good standard of education at GCSE level (including English and Maths)

RSA 2 standard or equivalent

NVQ 2/3 in Business Administration

Tools

Microsoft Office

Power BI

Job description

We're looking for an administrator to join our friendly Children's Therapy Service. This part‑time role is key to helping the team run smoothly and ensuring families receive the support they need without delay.

You’ll provide vital secretarial and admin support, from managing waiting lists and booking initial appointments, to liaising with families, schools, GPs, and colleagues across the Trust.

4 days per week - with hours at the beginning or end of the week

Patchway Locality Hub, Southmead House (BS10 6BQ) or Osprey Court (BS14 0BB)

Typical hours: 9:00 – 17:00

If you’re a great communicator, a team player, and enjoy a varied admin role with purpose, we’d love to hear from you.

Apply now and help support better outcomes for children across our community.

Main duties of the job

• To provide a comprehensive administration service to support in the day to day running of the service.
• To act as a contact point and liaise with patients, teaching staff, education, social services and other staffing groups within the Trust over the telephone and face to face.
• To maintain and monitor the waiting list at the direction of the Head of Therapies/ Service Manager sending out acknowledgement letters to parents and making initial appointments for joint assessments.
• Ensure all clerical activity is recorded accurately for activity purposes in a timely manner. This will involve using the EMIS IT system for registering and discharging referrals and recording clinical outcomes.
• Ordering of stationery/office supplies.
• To assist with data collection/data management.
• To undertake any necessary photocopying, filing, emailing and other administrative duties.
• To organise interpreting services prior to patient/carers appointments when requested.
• To effectively deal with centralised emails on behalf of the service.
• To understand and maintain a high standard of confidentiality adhering to the Trust Data Protection policy.
• To undertake training as and when necessary.
• To work across CCHP sites as required.
• To have a flexible approach and undertake any other duties appropriate to grade and needs of the department/ wider team as agreed between the post holder and the Admin Manager.

About us

Have you dreamt about a career that sparks excitement and fosters your professional growth? Do you picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find as an attachment on this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Skills, Knowledge and Experience

• Previous Administration experience dealing with telephone enquiries, correspondence, and office administration.
• Experience and understanding of dealing with sensitive and confidential information.
• Ability to maintain relevant records and information systems.
• Knowledge of patient administration systems, such as EMIS, Microsoft and Power BI.
• An understanding of Equality and Diversity policies.
• Knowledge and awareness of Health & Safety.

Qualifications & Training

• Good standard of education at GCSE level (9-4/A-C) including English language and Maths or equivalent.
• RSA 2 standard or equivalent.
• NVQ 2/3 in Business Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year – Pro Rata, Per Annum