Chief Operating Officer

Page Executive; Manchester; On-site; Confidential; Full time

Job summary

A leading technology and telecoms firm in Manchester is seeking a Chief Operating Officer to lead all operational functions. The ideal candidate will have a proven track record in telecoms, experience managing large teams, and skills in process design and automation. This role offers a competitive salary and benefits package.

Benefits

Competitive base and benefits package

Qualifications

• Proven experience in telecoms, network services, or MSP.
• Ability to report to Manchester office weekly.
• Experience in PE-backed businesses preferred.

Responsibilities

• Lead all operational functions including customer delivery.
• Drive improvements in customer experience and operational KPIs.
• Develop and mentor operational leaders.

Skills

Track record as COO or Operations Director

Experience leading large operational teams

Deep understanding of network services

Strong commercial acumen

Stakeholder management skills

Job description

Overview

• Great leadership opportunity to lead all Group operations
• Fantastic strategic leadership opportunity

About Our Client

About Our Client

The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.

Job Description

As Chief Operating Officer, the responsibilities will include:

• Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
• Drive improvements in customer experience, SLA performance, and operational KPIs.
• Build scalable, standardised processes and implement 24/7 proactive support capabilities.
• Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
• Oversee large and complex project delivery, systems optimisation, and geographic expansion.
• Partner with Sales to ensure operational excellence supports growth and customer trust.
• Lead M&A integration.
• Align operations to ensure scalability and EBITDA growth.
• Ensure compliance with regulatory standards.

The Successful Applicant

The successful Chief Operating Officer should have:

• Proven track record as COO or Operations Director in telecoms, network services, or MSP.
• Experience leading large operational teams (100+ staff).
• Deep understanding of network services and managed service delivery.
• Demonstrated success in scaling operations and leading transformation.
• A background delivering complex projects.
• Strong commercial acumen and data-driven decision-making.
• Skilled in process design, automation, and performance management.
• Experience in PE-backed businesses, preferably with exit experience.
• An understanding of regulatory and compliance requirements in the industry.
• Has an ability to report to their Manchester office weekly.
• Excellent stakeholder management and customer relationship skills.

What\'s on Offer

• A competitive base and benefits package