Chemotherapy Booking Coordinator

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW); Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Chemotherapy Booking Coordinator to work in Bristol. This role involves managing patient treatment schedules and providing effective administrative support within a busy team. Candidates should possess clerical experience, excellent communication skills, and the ability to handle patient inquiries. If you thrive in a fast-paced environment and are committed to customer service excellence, we encourage you to apply. Opportunities for flexible working are available after training.

Benefits

Flexible working options

Training and development opportunities

Qualifications

• Hands-on clerical experience, ideally in a healthcare setting.
• Experience managing telephone communications with the public.
• NHS experience in an administrative capacity preferred.

Responsibilities

• Liaise with clinical and non-clinical staff for queries.
• Manage and validate waiting list data.
• Handle patient communications efficiently via various channels.

Skills

Clerical / administrative experience

Effective communication skills

Good IT skills including Microsoft packages

Ability to work under pressure

Organisational skills

Education

GCSE English Language and Maths

Tools

Medway system

Mosaiq booking system

Job description

Overview

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Chemotherapy Booking Coordinator

The closing date is 09 February 2026

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deals with a wide range of enquiries the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators. The Chemotherapy Booking Coordinator team are office based managing the chemo slots for various sites and speaking with patients over the phone. Time management and workload priority is essential to the role. There are also some flexible working options once staff are fully trained. If you are enthusiastic, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you. The successful applicants will be working within Chemotherapy Booking Team, providing an efficient and effective administrative service. They will be responsible for coordinating all aspects of patient treatment, with pre-assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care. They will also be managing the different inboxes and liaising with the clinical teams for queries.

Main duties of the job

Communication:

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Organising and Planning:

• To monitor, manage and validate active and backlog waiting list data.
• To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
• Implement the policy and investigate patients who do not attend (DNA) their appointment.
• To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP.
• Attend appropriate meetings as required by the role's line manager.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

• Clerical / administrative experience, including filing and/or reception
• Previous NHS experience ideally in a cancer setting
• Experience of using Medway - with clinic, coordination training and access level
• Experience of dealing with the public, both on the telephone and in person
• Experience of suing Mosaiq booking system

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of admission policies and procedures

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)