CHAS Outreach Team Administrator

NHS National Services Scotland; Balloch; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading healthcare organization in Scotland is seeking a skilled Outreach Team Administrator to join their Outreach Team. This role involves providing vital administrative support to various teams responsible for delivering care to children and families. Applicants should be highly organized, possess excellent attention to detail, and have strong communication skills. The position offers comprehensive benefits including generous annual leave and a supportive working environment. Join us in making a meaningful impact on the lives of children in need.

Benefits

Generous annual leave

Pension plan

Health and wellbeing support

Employee assistance programme

Access to discount schemes

Qualifications

• Proven track record delivering high quality administrative support in a fast-paced environment.
• Confident communicator with excellent organizational and problem-solving skills.
• Strong attention to detail and the ability to maintain confidentiality.

Responsibilities

• Provide essential secretarial and administrative support to various teams.
• Ensure data integrity and coordinate information for exceptional care delivery.
• Support Outreach Team in delivering care to children and families.

Skills

Administrative support

Communication

Attention to detail

Organizational skills

Problem solving

Confidentiality

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Hospice Administrator

Location: Robin House, Balloch

Salary: £25,801 - £27,261 per annum (pro rata)

Contract: 1x Permanent, Full Time (35 hours per week, Monday – Friday)

Closing Date: Sunday 18 January 2026

Exciting opportunity for an experienced Administrator to join CHAS and support our Outreach Team to deliver vital care to children and families.

“No two days are the same” you will work flexibly and at pace, ensuring accuracy and consistency with exceptional communication, supporting teams that work remotely, in children’s homes, hospitals and communities across Scotland.

The Outreach Service extends the care we provide in our hospices, supporting children and families from the early days of diagnosis, throughout the child’s life, through bereavement and beyond. As Outreach Team Administrator, you’ll provide essential secretarial and administrative support to the Family Support, CHAS at Home, Spiritual Care & Bereavement, and Therapeutic Play Teams. You’ll play a vital role in keeping our teams connected and informed, ensuring data integrity, maintaining systems, and coordinating information so they can deliver exceptional care wherever families need it - at home, in hospital, or in the community.

About You

We are looking for a highly organised and professional administrator, who has excellent attention to detail, to provide essential administrative/reception support to the Family Support, Outreach, Spiritual Care & Bereavement and Therapeutic Play Teams.

• Proven track record delivering high quality administrative support in a fast-paced, varied environment
• Confident communicator with great attention to detail and excellent organisational, creative problem solving and prioritisation skills
• Positive, welcoming and can-do attitude
• Maintaining confidentiality is a key attribute for this role in addition to ensuring that work is carried out efficiently, effectively and to a high standard in accordance with procedures
• Ability to cope with routine and challenging situations, using initiative, discretion and diplomacy
• Good working knowledge of Microsoft applications – Word, Excel, Outlook and Teams, and database knowledge, timely input and regular integrity checks
• A commitment to CHAS core values, vision and purpose

About CHAS

CHAS provides unwavering care to children who may die young and their families, at every step on this hardest of journeys.

CHAS aims to reach every family in Scotland with a child who has a life shortening or life limiting condition and our Outreach team is evolving to allow us to meet the needs of the children and families across Scotland wo need us.

Why work with us?

This role is varied and rewarding in that you can see the direct effect that your work will have on the teams you support and the families they support.

• Purpose-Driven: Be a part of something bigger. Your work will support children and families.
• Professional Growth: You'll have the opportunity to develop your expertise, drive innovation, and make a meaningful impact, with support to continuously grow and enhance your skills.
• Supportive peers: As part of a high-performing, valued team, you'll have the support of a wider Administration team and opportunity to collaborate with teams across CHAS.
• Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, life assurance, employee assistance programme, access to Blue Light and Perkbox discount schemes, and health and wellbeing support.

Further information and how to apply

Visit our careers page to apply: https://chas.current-vacancies.com/Jobs/Advert/4064477

To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.

For an informal discussion about this post, please contact Grace Deighton, Clinical and Care Team Administration Manager, on [e-mail]

For any queries regarding the recruitment process, please contact our HR Team on 0131 444 3293 or by emailing [e-mail]

This role is subject to a Protection of Vulnerable Groups (PVG) check.

Please note the full title for this role is Outreach Team Administrator