Change Deployment Manager

Royal Mail; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent delivery service company in the United Kingdom is seeking a Change Deployment Manager to drive transformational change within their operations. You will lead revisions, collaborate with stakeholders, and ensure effective implementation of changes. Ideal candidates will have experience in logistics, strong project management skills, and a proven track record in leading organizational change. This role offers a supportive work environment and competitive benefits.

Benefits

Enhanced maternity and paternity pay

Discounts on groceries and household bills

Generous company sick pay

24/7 wellbeing support services

Qualifications

• Experience in Delivery Operations supply chain management or logistics.
• Ability to lead organizational change in unionised settings.
• Proficiency in Microsoft 365 tools required.

Responsibilities

• Lead and deliver unit revisions using tools like GeoRoute.
• Support larger revisions and ensure alignment with national agreements.
• Monitor project progress and manage risks.

Skills

Project management

Problem-solving

Stakeholder engagement

Analytical skills

Tools

Microsoft Excel

Microsoft PowerPoint

QlikView

Job description

Are you passionate about leading change and want to make a real impact on the future of delivery operations? We're looking for a Change Deployment Manager to join our Operations Transformation Deployment Team. This is a pivotal role in one of the most ambitious transformations in Royal Mail's history, as we shift from a letter-led to a parcel-led business model. Reporting to the Senior Change Deployment Manager, you'll be responsible for deploying transformational change across delivery units. Whether leading revisions or supporting commercial projects, you'll ensure high-quality, sustainable change that delivers measurable benefits. You'll work closely with operational managers and union representatives to ensure readiness, engagement, and successful implementation.

Responsibilities

• Lead and deliver small to medium-sized unit revisions using tools like GeoRoute and Duty Manager.
• Support larger revisions and commercial projects, ensuring alignment with national agreements.
• Collaborate with stakeholders to plan, communicate, and embed change effectively.
• Monitor progress, manage risks, and report on delivery against project milestones.
• Ensure operational readiness through data validation, stakeholder engagement, and training.
• Complete post‑implementation reviews and handovers to business‑as‑usual teams.
• You're a confident communicator and experienced change agent with an understanding of logistical operations. You thrive in a fast‑paced environment and are skilled at influencing, coaching, and managing multiple priorities.

Qualifications

• Experience in Delivery Operations supply chain management, logistics, field services, or similar environments.
• Strong project management, problem‑solving, analytical, and stakeholder engagement skills.
• Proven ability to lead and support organisational change, ideally in unionised settings.
• Solid IT skills, including proficiency in Microsoft Excel, PowerPoint, and other Microsoft 365 tools.
• Familiarity with data analysis platforms (e.g., QlikView or similar) is a plus.
• Knowledge of project or change management methodologies (APM PFQ or Prosci certification desirable).

Benefits

• Family friendly support—enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
• Discounts and offers—over 800 offers to help you save on groceries, days out, holidays and household bills.
• Supportive and generous company sick pay.
• Your Wellbeing—24/7 access to services and tools to help you get the most out of life, covering physical and mental health, financial and social support and advice. It's free and for everyone.
• Available only to permanent employees.