CERT/CEN Team Manager

Black Country Healthcare NHS Foundation Trust; Walsall; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare service provider in Walsall is seeking a motivated Team Manager for the CERT/CEN teams. This role involves day-to-day management of specialist mental health services, ensuring high-quality, trauma-informed care. The ideal candidate will have experience in leading multidisciplinary teams, improving patient outcomes, and driving service innovation. You’ll be integral in supporting individuals with complex mental health needs and fostering collaboration across care services. This position is a rewarding opportunity to influence positive change in community health management.

Qualifications

• Proven experience with service users with severe mental health needs in a community setting.
• Experience in managing and supervising a multi-disciplinary team.
• Understanding of current policy, practice and implications.

Responsibilities

• Lead and manage the CERT and CEN services for high-quality care.
• Oversee care coordination and ensure robust caseload management.
• Drive innovation and continuous improvement in service delivery.

Skills

Patient care improvement

Ability to work under pressure

Build working relationships

Education

Registered Mental Health Practitioner

Management Qualification or working towards

Job description

Black Country Healthcare NHS Foundation Trust

CERT/CEN Team Manager

The closing date is 29 January 2026

We are seeking a motivated, compassionate, and forward‑thinking Team Manager to provide day to day management and leadership to our new Community Enablement & Recovery Team (CERT) and Complex Emotional Needs (CEN) Pathway. These specialist services support people with severe and enduring mental health needs and those who attract a diagnosis of personality disorder, using trauma‑informed, evidence‑based interventions to improve outcomes and quality of life.

CERT and CEN offer specialist assessment, therapeutic interventions, and recovery‑focused support to individuals with complex mental health needs. Our aim is to empower people to develop confidence, independence, and meaningful recovery goals—while reducing crisis presentations, unplanned admissions, and inpatient bed use as part of an MDT.

You will be responsible for the ongoing day‑to‑day management and development of these specialist complex services ensuring that the service operates in line with national guidance related to Community Rehabilitation and delivery of the Complex Emotional Needs pathway as stated in the Operational Policy; and developing/maintaining a service ethos which underpins the Trust's Vision & Values and Trust's Quality Priorities.

Main duties of the job

As Team Manager, you will be responsible for:

Operational Leadership & Service Delivery

• Leading, developing, and managing the CERT and CEN services to ensure high‑quality, trauma‑informed care.
• Ensuring effective resource management—human, financial, and physical—to deliver services efficiently and meet agreed targets and standards.
• Embedding and upholding professional standards, regulatory requirements, and quality measures across both teams.

Clinical Governance & Supervision

• Overseeing care coordination and ensuring robust caseload management.
• Providing professional guidance, support, and supervision to team members across disciplines.
• Championing safe practice, positive risk management, and high‑quality person‑centred care.
• Strengthening links with CMHTs, Crisis services, inpatient teams, social care, and external partners to maintain continuity of care.
• Supporting system‑wide efforts to reduce out‑of‑area placements, prevent admission, and improve patient flow.

Service Improvement

• Driving innovation, service development, and continuous improvement.
• Supporting the implementation of trauma‑informed, evidence‑based interventions that improve patient outcomes and experience.

About us

Are you passionate about delivering positive change to the people of the Black Country?

Do you want to work with a talented workforce to meet new challenges and improve care for our local communities?

Then our Trust is the place for you.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

Whatever your background or education, working in a healthcare setting like ours is a demanding yet extremely rewarding experience. We offer exciting and rewarding career opportunities in a variety of fields.

We take pride in supporting, developing and engaging with our workforce. Staff engagement, recognition and wellbeing are vital to the success of our organisation, and we strive to provide a setting in which our staff can showcase their skills, innovative solutions and dedication to healthcare.

Person Specification

Knowledge/Experience

• Proven experience of working with service users with severe mental health needs in a community setting
• Experience in managing and supervising a multi‑disciplinary team
• Developing services and managing change
• Experience working in the community and with commissioners

Skills/Personal Qualities

• Committed to delivering and improving patient care and experience
• Ability to work under pressure and set priorities
• Understanding of current policy, practice and implications
• Ability to build and maintain effective working relationships with internal/external agencies

Qualifications

• Registered Mental Health Practitioner
• Management Qualification or working towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.