Centre Manager - Sports, Leisure and Fitness

Leisure People; West Midlands; On-site; GBP 31,000 - 37,000; Full time

Job summary

A progressive leisure trust in Northfield, Birmingham is seeking a Centre Manager for their state-of-the-art sports, leisure, and fitness centre. You will lead Duty Manager teams and ensure the centre operates safely and efficiently while enhancing customer experiences. Ideal candidates should have venue management experience and be passionate about community health and well-being. Benefits include generous leave, pension contributions, gym membership, and development opportunities.

Benefits

21 days annual leave plus Bank Holidays

Up to 6% employer matched pension contribution

Free gym membership

Ongoing investment in professional development

Qualifications

• Experience in managing health and safety in multi-faceted venue operations.
• Proven track record in coaching and developing teams.
• Willingness to obtain qualifications through the company.

Responsibilities

• Lead Duty Manager teams and handle recruitment and performance management.
• Ensure health and safety compliance for the centre.
• Support budget management and business plan delivery.

Skills

Customer service passion

Venue operations management

Team leadership

Health and safety compliance

Education

National Pool Lifeguard Qualification

First Aid at Work Certification

Pool Plant Operators' Certification

Job description

Centre Manager - Sports, Leisure and Fitness

Northfield, Birmingham

£37,000 + excellent benefits

We are looking for a Centre Manager to assume responsibility for a state-of-the-art sports, leisure and fitness centre in Northfield, Birmingham.

This high usage centre attracts the whole family with multiple pools, an extensive aquatics programme, large gym and junior and adult studio timetable, clubs and holiday programmes.

You would be working for an ambitious progressive Leisure Trust who are on a mission to increase the health, well-being and physical activity levels of the communities they serve. They continue to invest in their teams, their facilities and services, and are adding more centres to their portfolio so this is a fantastic opportunity to develop and advance your career in the future.

Overview of the role

• Lead and manage the Duty Manager teams, including recruitment, development, and performance management.
• Take responsibility for the day-to-day operations and health and safety of the centre to ensure it is clean, safe, compliant and in great working order.
• Working with the fitness and aquatics teams to improve the customer experience and customer retention.
• Support with managing the budgets and delivering the business plan.
• Handle customer enquiries, complaints and ensuring high levels of service delivery.
• Work a range of shifts including one early a week, one late a week, several mid shifts for management/admin and working one weekend a month.

Benefits

• 21 days annual leave plus Bank Holidays + your birthday off
• Up to 6% employer matched pension contribution.
• Free on-site carpark.
• Free gym membership and big discounts on clubs, programmes, F&B and retail.
• Ongoing investment into your professional development with additional qualifications and courses and advancement opportunities.

The ideal candidate

• Passionate about delivering a great customer experience and increasing the health and wellbeing of your community.
• Comprehensive experience in managing multi-faceted venue operations including health and safety and swimming pool operations.
• Experience in coaching, developing, leading and organising large teams.
• Fitness/Leisure Management industry experience possibly as a Club Manager, Centre Manager or Deputy General Manager, Operations Manager or Head of ready for the next step.
• Hold your National Pool Lifeguard, First Aid at Work and pool plant operators' qualifications OR willing to undertake them through the company as part of the onboarding process.
• Have your own transport or living close to Northfield for easy access to the centre on a shift basis.

For more information, please click apply and we will be in contact with you promptly if you have the right level of experience.