Centre Manager

Halfords; Stourbridge; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading automotive service provider in Stourbridge is seeking a Centre Manager to lead their team towards exceptional customer satisfaction. The ideal candidate will possess strong leadership skills, manage KPIs, and drive business performance. This role offers a competitive salary of £36,000 per annum with an uncapped bonus potential of £10,800. Additional benefits include annual leave, discounts, and access to training opportunities. Join us as we expand in the automotive service sector and help customers get back on the road safely.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on a variety of services and products

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Experience in automotive or similar industry leadership roles.
• Demonstrated management skills with a focus on customer satisfaction.
• Proficient in IT and willingness to learn new systems.

Responsibilities

• Lead the team to ensure an excellent customer journey.
• Drive business performance and manage KPIs.
• Develop team members through coaching and training.

Skills

Leadership and team management skills

High customer satisfaction delivery

Coaching-based approach to team development

Experience with compliance standards

Management of KPI’s

Excellent communication skills

IT Proficiency

Good time management

Valid driving licence

Job description

Brilliant at leading a team?

Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• £36,000 per annum
• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week (This centre is closed on Sundays)
• Earn extra with our refer a friend scheme – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI’s
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.