Centre Engagement & Insights Specialist

Leadership Skills Foundation; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A non-profit organization in the United Kingdom is looking for a dedicated support professional to enhance the customer experience for centres. The role involves managing relationships, resolving inquiries, and ensuring effective communication. Candidates should have a strong customer service background, excellent interpersonal skills, and be adept at using data for decision-making. Familiarity with Power BI is desirable. Join us in empowering young people through effective leadership skills development.

Qualifications

• Experience in a customer facing role emphasizing customer services.
• Strong interpersonal and communication skills to express ideas confidently.
• Knowledge of Leadership Skills Foundation qualifications is a plus.

Responsibilities

• Provide personalized support to customers throughout their journey.
• Proactively create strong working relationships with centres.
• Resolve programme/service issues and troubleshoot challenges.

Skills

Customer service experience

Strong interpersonal skills

Data management

Creative thinking

Microsoft Office proficiency

Ability to multitask

Tools

Power BI

Job description

A non-profit organization in the United Kingdom is looking for a dedicated support professional to enhance the customer experience for centres. The role involves managing relationships, resolving inquiries, and ensuring effective communication. Candidates should have a strong customer service background, excellent interpersonal skills, and be adept at using data for decision-making. Familiarity with Power BI is desirable. Join us in empowering young people through effective leadership skills development.