Central Ticketing Analyst

Legends Global (Europe); Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading event and entertainment company in Manchester is looking for a Central Ticketing Analyst. This role focuses on ensuring seamless ticketing experiences for partners by analyzing data and providing insights. Candidates should have proven customer service skills and be adept at reporting and IT tools like Outlook, Word, and Excel. Join an inclusive culture committed to diversity, offering great benefits like flexible working and employee support. Opportunities for professional growth abound as part of their world-class team.

Benefits

25 days annual leave

Life Assurance policy

Pension contribution

Employee Assistance Programme (EAP)

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven experience in customer care and effective communication skills.
• Strong attention to detail and smart personal presentation.
• Competence in general administration and IT.

Responsibilities

• Produce weekly and monthly ticket sales reports.
• Track and interpret ticketing metrics such as web traffic.
• Monitor tickets available for sale and track fulfillment.
• Provide actionable sales insights to leadership.
• Assist with ticketing initiatives and special projects.

Skills

Customer Service Excellence

Professional Presentation

Administrative & IT Skills

Self-Motivation & Initiative

Flexibility & Availability

Tools

Outlook

Microsoft Word

Excel

Job description

We are Legends Global!

Legends Global delivers world‑class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sound like a winning formula for you. Join us!

The Role

As our Central Ticketing Analyst, you will ensure seamless delivery of ticketing rights and benefits for Legends Global’s partners. By analysing data and providing actionable insights, this role empowers leadership and venue teams to make informed decisions and shape future ticketing strategies.

What's in it for you?

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield , Legends Globalwill support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We’re visionaries

both physically and metaphorically! When you join Legends Globalyou will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

You’ll be responsible for

• Delivering accurate reporting – produce weekly and monthly ticket sales reports across all UK venues and provide insights to leadership and premium teams to maximize sales.
• Analysing key data points – track and interpret ticketing metrics such as linking, web traffic, and inventory listed across multiple platforms.
• Managing inventory and compliance – monitor tickets available for sale, ensuring accurate tracking and fulfilment of ticket bank requests with partners and venues.
• Supporting strategic decisions – provide actionable sales insights and recommendations to corporate leadership and venue teams to drive performance.
• Contributing to central projects – assist with ticketing initiatives and other duties as assigned by the Ticketing Director.

You’ll have

• Customer Service Excellence : Proven experience in customer care and the ability to communicate effectively through written, telephone, and face‑to‑face interactions.
• Professional Presentation : Smart appearance, good personal presentation, and strong attention to detail.
• Administrative & IT Skills : Competence in general administration and familiarity with Outlook, Microsoft Word, and Excel.
• Self‑Motivation & Initiative : Ability to work independently, demonstrating self‑motivation and proactive problem‑solving.
• Flexibility & Availability : Willingness to work varied hours, including evenings, weekends, and bank holidays, in line with business needs.

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.