Central Reservations Agent

The Commercial Hotel; Johnstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality group in Johnstone is looking for a Sales Support professional to manage and respond to sales enquiries. The ideal candidate will possess excellent communication skills and have the ability to work both independently and as part of a team. This role offers competitive pay above the government rates, enhanced by tips. It also includes several perks like free meals during shifts, profit sharing after a year, and development opportunities to foster your career.

Benefits

Free meals during shifts

Profit sharing after 1 year of service

Free wellbeing services and resources

Qualifications

• Ability to use own initiative and work independently as well as part of a wider team.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Handling all online enquiries made at venue level.
• Managing incoming sales enquiries for all venues.
• Assisting with spa diary management.

Skills

Excellent Communication Skills

Ability to build strong relationships

Attention to detail

Proficient in MS Office Applications

Ability to prioritise workload

Job description

ABOUT US…

Creating amazing guest experiences is what we love to do, but our real passion is having a positive impact on people! Whether they are Team, Guests, Partners, or Local Communities.

We do this through operating our collection of Hotels, Wedding Venues, Restaurants, Bars, Nightclubs, Spa and Health Club. Whether we are hosting someone’s special day, or training our team, our focus is always on how we can continuously making life better through hospitality.

ABOUT THE ROLE…

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our guests to have an experience they will never forget. This role is key to ensure we can deliver this!

You will support the Central Sales Team by efficiently responding to incoming sales leads that you would recieve by telephone, email or wesbite enquiries.

This role will be based at our Support Office in Howwood.

WHAT WILL YOU BE RESPONSIBLE FOR…

• Handling all online enquiries made at venue level with a view to securing a sales appointment for venue sales team
• Managing incoming sales enquires for all venues
• Handling all Spa enquiry calls
• Assisting with spa diary management
• Handling all enquiries sent to Central inbox
• E Voucher Management
• Handling overspill of venue calls centrally

EXPERIENCE AND SKILLS REQUIRED…

• Ability to use own initiative and work independently as well as part of a wider team
• Excellent Communication Skills (Essential)
• Ability to build strong relationships
• Attention to detail and high level of accuracy
• Proficient in MS Office Applications
• Ability to prioritise workload and manage multiple tasks effectively

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career