Central Reservationist

Dakota Hospitality Limited (Dakota Hotels); Manchester; On-site; GBP 27,000; Full time

Job summary

A leading hotel group based in Manchester is seeking an experienced Reservationist. You will be responsible for maximizing occupancy and delivering top-notch guest service. The role offers a competitive salary of £27,000 annually plus bonuses and comes with various benefits such as discounts, mental health support, and flexible working options.

Benefits

Special discounts on stays and dining

Employee Assistance Program

Flexible working options

Professional development opportunities

Bonuses for referrals

Qualifications

• A minimum of two years experience working in a hotel environment in Reservations, Reception or Guest Relations.
• Be fully computer literate and a fast learner of systems.
• Flexible with shift patterns and available around the needs of our business.

Responsibilities

• Maximise occupancy and bedroom rate as part of a Central Reservations team.
• Deliver excellent guest service for booking inquiries.
• Coordinate guest stays and tailor experiences.

Skills

Customer service

Strong administration skills

Computer literacy

Tools

Property management system (PMS)

Job description

Overview

Dakota Hotel based in Manchester City Centre seeking a strong administrator for the role of Reservationist.

Contract and Pay

The role carries a permanent contract of a minimum of 40 hours per week, usually shifts will be varied, working any 5 days out of 7 including weekends. The gross annual salary is £27,000.00 plus an incentive-based bonus of up to £1,000.

Primary Role Responsibilities

• Reporting into our Central Reservations Manager, work with the objective of maximising occupancy and bedroom rate.
• Deliver fantastic guest service as a telephone and email-based reservationist, securing bedroom and table bookings for guests who contact to enquire.
• Be knowledgeable about our current special packages and upsell to increase revenue.
• Coordinate guest stays, tailoring their experience based on their needs by offering a range of additional services and packages, noting guest requests and building profile preferences.
• Work closely with Guest Relations and the Reception Team to give recognition to our repeat guests, groups and Lifestyle App members.
• To be confident in computer use and develop a comprehensive knowledge of our bedroom and restaurant booking systems.
• Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• Offer additional services out with simply the bedroom booking to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions etc.

Benefits

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment
• Family-friendly flexible working options
• Meals on duty and uniforming
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

About Dakota Hotels

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees and 16-24 year olds.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)

Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.

We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years experience working in a hotel environment in Reservations, Reception or Guest Relations.
• Be fully computer literate and a fast learner of systems. Previous experience of using a property management system (PMS) is required, and experience of our current PMS, ResLynx, is favoured.
• Strong administration skills with the ability to work at pace and prioritise.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Apply

Please send us your up to date CV.

For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!