CEF Helpdesk Advisor

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A mental health care provider in the UK is seeking a Facilities Advisor to enhance their Facilities, Capital & Estates Departments. This role involves acting as a single point of contact for varied queries, delivering excellent customer service, and utilizing innovative digital systems to improve service efficiency. The ideal candidate will need strong communication skills and a creative mindset to meet the demands of a challenging environment, while playing a key role in a supportive, multifunctional team.

Qualifications

• Experience in managing customer expectations in a service-oriented role.
• Ability to process large amounts of varied queries and requests efficiently.
• Innovative mindset to improve service delivery.

Responsibilities

• Act as a single point of contact for Facilities, Capital & Estates functions.
• Prioritize and disseminate requests effectively.
• Support implementation of customer support services.

Skills

Customer service focused communication skills

Creativity

Responsiveness

Tools

Customer support systems

Job description

GMMH Facilities are looking to recruit a Facilities Advisor to further enhance our Facilities, Capital & Estates Departments who are moving towards a new and exciting future, utilising technological advancements, and rethinking processes to deliver an excellent customer experience.

The work will be varied, interesting and challenging, requiring creativity and responsiveness. The post holder will form part of a multifaceted and multifunctioning team responsible for providing a single point of contact service for all Facilities, Capital & Estates functions across the Trust. The CEF will provide a simple to understand, easy to access entry point for all facilities teams which will improve the experience for both our external customers and internal teams.

The post holder will be responsible for receiving, understanding, and processing large amounts of varied queries and requests with competing demands and time scales using innovative and accessible digital systems to deliver a clear and efficient services for all customers.

They will have responsibility for prioritizing and disseminating requests and using effective customer service focused communication skills to manage customer expectations.

The post holder will contribute, share knowledge and good practice, and play an active role in making sure the service is innovative, on top of new trends and industry leading in the services the team deliver. This role will be key in supporting the implementation of a planned and reactive customer support service that will be at the heart of a successful multifunctional Facilities department.

They will provide expertise in Customer support systems, flexing resource according to fluctuating demands and work collaboratively with Facilities teams to understand and predict demand for services.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Chris Williams Job title: Security & Support Manager Email address: [e-mail] Telephone number: 07796 938 607