CCTV / SOC Operator

Securitas UK; Milton Keynes; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading security services firm in Milton Keynes is hiring a CCTV/SOC Operator responsible for ensuring seamless operations in a Security Operations Centre. Candidates should have customer service experience and excellent communication skills. This role supports a dynamic environment where potential is recognized, contributing to a safer world. Benefits include extensive development opportunities and a variety of perks to enhance well-being.

Benefits

STRIVE – access to discounts

Dental Plans

WeCare – 24/7 online GP

Cycle to Work scheme

Pension Plan

Qualifications

• Minimum 1 year of customer service experience.
• Excellent customer service skills and ability to communicate at all levels.
• Computer literate with proficiency in MS Office.

Responsibilities

• Process alarm activations across various platforms according to specifications.
• Manage mobile alarm call outs and provide timely solutions.
• Monitor CCTV and respond to customer alarm requests.

Skills

Customer service experience

Attention to detail

Interpersonal and communication skills

Ability to work under pressure

Teamwork

Computer literate

Tools

MS Office

Job description

Overview

We’re Hiring: CCTV / SOC Operator! Location: Milton Keynes. Pay: £27,518.40 per annum. Hours: 4 days on, 4 days off, 4 nights on, 4 nights off: 12 hour shifts.

From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a range of benefits from big brand discounts to give back schemes. Grade: Indirect Grade C. See a Different World. Where potential is seen and progress is nurtured.

Join Securitas as a CCTV / SOC Operator and become a key part of our Solutions Strategy. In this role, you’ll ensure the smooth operation of Security Operations Centre (SOC) functions in a fast-paced, customer-focused environment. You’ll deliver exceptional service to both internal and external customers, managing critical processes with accuracy and professionalism. You’ll empower people to thrive and help ensure they feel safe, welcome, and supported.

This is more than just a job; it’s a chance to become a CCTV / SOC Operator in a role where your potential is recognised, your contributions matter, and your growth is supported.

Responsibilities

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
• Manage mobile alarm call outs and provide solutions in a timely manner
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
• Ensure that all systems/databases are updated in a timely and accurate manner
• Provide client reports

Note: The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• 1+ year customer service experience
• Excellent customer service skills - able to communicate at all levels
• Willingness to learn
• Ability to work as part of a team
• Great attention to detail
• Can work under periods of pressure
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
• Has decision-making capability
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems
• Professional in appearance and attitude
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
• Uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness
• A flexible approach to working hours including the requirement for covering holidays and sickness

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day. Opportunity: We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose: We make your world a safer place. We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

Additional Information

It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect: Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself: We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the role’s minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending
• Dental Plans
• HSF Health Plan
• Cycle to Work
• Specsavers
• WeCare – 24/7 online GP and mental health support
• Toothfairy – Online access to dental guidance
• Pension Plan
• Payroll ISA
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit

Take the Next Step: Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.