CCTV and Intelligence Officer, Grade 6 (£35,520 - £36,585)

Your Croydon; London; On-site; GBP 35,000 - 37,000; Full time

Job summary

A local government authority in London is seeking a CCTV and Intelligence Officer to monitor crime prevention systems and support emergency services. The role involves responding to sensitive calls and reviewing CCTV footage. Applicants should have strong communication and customer service skills and be prepared for a flexible shift pattern, including nights and weekends.

Qualifications

• Ability to manage and deal with sensitive, complex, and difficult callers.
• Experience in monitoring security systems and responding to emergencies.

Responsibilities

• Monitor screens for the prevention and detection of crime.
• Support police and Council staff through radio communication.
• Assist in reviewing CCTV digital material and preparing evidence for court.

Skills

Good communication skills

Customer service skills

Ability to handle sensitive situations

Job description

CCTV and Intelligence Officer - Grade 6 (£35,520 - £36,585)

Full time - 36 hours

Permanent Role

You will work as part of a 24/7 shift rota in the CCTV Control Room.

This includes:

• the monitoring of screens for the prevention and detection of crime;
• supporting the police through the use of a police radio;
• supporting Council staff and businesses through radio systems and answering and responding to out of hours emergency calls on behalf of the Council.

You will provide a pro-active on street surveillance service using the control room technology to do all that is reasonable to prevent crime and disorder and anti-social behaviour occurring in the Borough. Communicating tasking requests to front line officers and, in particular, AEOs, in response to external and internal calls ensuring that all calls and subsequent tasking is recorded on CRM.

You will be required to assist in the review of CCTV digital material and to issue copy disc’s and statements for use in Court and to act as Disclosure Officer.

You will possess good communication and customer service skills to handle difficult telephone calls and be able to manage and deal with sensitive, complex and difficult callers.

SHIFT ROTA TO BE APPLIED - The team work on a rota, that covers 365 days a year, which individuals are expected to work on a rolling shift pattern, earlies, lates and night shift including weekends and bank holidays.

To view the CCTV and Intelligence Officer role profile click here

Closing date: Sunday 7 September @ 11.59pm

PREVIOUS APPLICANTS NEED NOT APPLY

Equal opportunities

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a Standard DBS check.

Additional Information