CCaaS & Conversation AI Seller

Concentrix; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of customer engagement solutions is seeking a CCaaS & Conversation AI Seller in the UK. This role focuses on sector-led sales strategies, managing a sales pipeline, and developing key relationships with clients at the CXO/VP level. The ideal candidate will have extensive expertise in CCaaS and conversational AI solutions, strong negotiation skills, and the ability to thrive in a fast-paced environment. This position offers full-time remote work and opportunities for professional growth.

Qualifications

• Highly motivated self-starter thriving in a fast-paced team environment.
• Relentless drive to achieve and exceed objectives.
• Skilled in consultative selling techniques to meet client needs.

Responsibilities

• Build and manage a robust sales pipeline focused on driving revenue.
• Develop key relationships across the Partner EMEA ecosystem.
• Lead contract negotiations ensuring mutually beneficial outcomes.

Skills

Sales expertise in CCaaS/CAI technology

Exceptional communication skills

Negotiation expertise

Proactive and driven attitude

Consultative selling proficiency

Job description

CCaaS & Conversation AI Seller

The Sector seller is responsible for developing a sector‑led sales strategy allowing Concentrix to address industries’ unique needs and to create deals that align to prospects’ imperatives and solve their business problems. They achieve this through building a high profile within the sector/market through leadership and becoming a genuine “person of interest.”

They will develop a priority list of targets within a sector or market, nurture these into leads, and manage the opportunities from initial sales qualification through pursuit to close. To achieve this, they will assemble and lead a strong multifunctional team for each deal, utilizing enterprise solution support, practice area expertise, and productive relationships with key buyers and decision‑makers at potential new clients. This is a strategic, individual‑contributor role bringing the best of sales at Concentrix within a high‑culture team environment that positively encourages growth and development.

Your Impact: At Concentrix, your success will be the driving force behind our organization’s growth. We seek individuals who excel in partner and client engagement and can transform how businesses operate in today’s dynamic environment. By collaborating with our dedicated sales team and partners, you will play a pivotal role in expanding our pipeline and securing new business. Your contributions will deliver unmatched value, impressive ROI, and exceptional client experiences.

Responsibilities

In this critical role, reporting to the CCaaS & CAI Leader you will build and manage a robust sales pipeline, focused on driving revenue, product & services adoption, and market presence for our CCaaS and Conversational AI solutions across the EMEA market.

Your business acumen will enable you to effectively engage with new sales opportunities and manage relationships with clients at the CXO/VP level, particularly in partnership with our Service Line Leaders and our strategic partners. We seek a professional who can think strategically and analytically about business, product, and technology challenges, and who can craft compelling value propositions that resonate with both customers and partners. Your ability to work cross‑functionally to build consensus will be key to your success.

What You’ll Do

• Partner with Concentrix International and Domestic sales & Acct Mgt teams to drive CCaaS and Conversation AI pipeline.
• Support building the CX Tech business case and drive the need for change by focusing on commercial outcomes (TCO, ROI).
• Contribute to sector and priority account planning.
• Work with our Strategic Partner Alliance teams to create Partner motions and co‑selling opportunities.
• You’ll lead proposition design and direct selling motions.
• Develop and manage key relationships across the Partner EMEA ecosystem (AWS, Genesys, Nice) to identify new business opportunities and provide proper communication on account activity.
• Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance‑related goals and objectives.
• Coordinate Sales enablement activity, training sessions and joint partner sessions e.g., lunch & learn / QBR sponsorship.

Measures of Success

• Accelerate revenue and market presence: Spearhead initiatives to significantly increase revenue, pipeline and expand market share for Concentrix.
• Achieve Sales Excellence: Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance.
• Craft compelling value propositions that distinctly set Concentrix apart from the competition, highlighting our unique advantages and compelling offerings in the marketplace.
• Engage in Industry Events: Actively participate in essential industry events to expand networks and seize new opportunities.
• Strategically implement sales plans: Formulate and execute targeted vertical/sector sales strategies to drive business growth and enhance market reach.
• Nurture a thriving pipeline: Sustain, expand and help to grow a robust pipeline that supports continual growth and opportunity.
• Lead contract negotiations: Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties.
• Build enduring client and partner relationships: Foster and maintain long‑term strategic relationships with key accounts, prioritizing mutual success and growth.

Qualifications & Experience

• Proactive and driven: Highly motivated self‑starter who thrives in a dynamic, fast‑paced team setting.
• Results‑Oriented: Possess a relentless drive to achieve and surpass objectives.
• Extensive sales expertise in CCaaS/CAI technology‑related sales solutions and/or architecting.
• Prioritized experience: CX Tech (CCaaS, Conversational AI).
• Exceptional communication skills: Excel in delivering presentations and engaging with executive‑level stakeholders.
• Negotiation expertise: Outstanding ability to negotiate favorable terms and build beneficial relationships.
• Consultative selling proficiency: Skilled in applying consultative selling techniques to understand and address client needs.
• Collaboration and influence: Ability to collaborate effectively and influence outcomes in a “win as a team” environment.

Power the best version of you!

At Concentrix, we invest in our game‑changers because when our people thrive, our clients and their customers thrive.

Location

UK, Work at Home, GB

Time Type

Full time

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Concentrix is an equal opportunity employer. We are committed to equal employment opportunities and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification.