Catering Assistant

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Liverpool is seeking a dedicated individual for a retail position in a busy hospital coffee shop. The role involves serving customers, maintaining hygiene standards, and handling cash along with providing excellent customer care. Candidates should have a Level 2 Food Hygiene Certificate or equivalent and be self-motivated. Flexibility to adapt to changing needs and willingness to work on holidays is essential. This position offers a chance to make a positive impact in a rewarding environment.

Benefits

Support for flexible working arrangements

Commitment to equality and diversity

Opportunities for professional development

Qualifications

• Experience in a catering environment.
• Ability to work under pressure in a busy setting.
• Strong communication skills.

Responsibilities

• Serve customers and provide excellent customer care.
• Maintain hygiene and food safety standards.
• Adapt to shift changes and work during holidays as required.

Skills

Self-motivation

Customer service

Flexibility

Cash handling

Teamwork

Food hygiene knowledge

Education

Level 2 Food Hygiene Certificate or equivalent

Job description

Job Overview

The Retail Shop is a coffee shop based in the main entrance of Aintree Hospital. The position involves serving customers, cleaning, customer care, cash handling, stocking shelves and stock rotation. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for staff who are self‑motivated and can work in a team or on their own unsupervised. We require staff who are flexible and open to change. The position is based in a busy hospital so you may be moved as the needs of the service requires. You may also be required to work bank holidays including Christmas Day and at other sites.

Responsibilities

Serving customers, cleaning, customer care, cash handling, stocking shelves and stock rotation; working under the Retail Shop operating procedures; maintaining high standards of hygiene and food safety; ensuring safeguarding of vulnerable individuals; complying with disclosure and safeguarding policies; adapting to shift changes and bank‑holiday duties.

Qualifications

• Level 2 Food Hygiene Certificate or equivalent, Food/Hygiene certificate, Previous catering experience

Desirable Criteria

• Previous industrial catering experience
• Previous use of cleaning machinery, dishwashing or panwashing machinery; numeracy and literacy skills
• Knowledge of Health and Safety
• Understanding of the importance of good food hygiene
• Barista training
• Knowledge of cash till systems

The Catering department at Liverpool University Hospitals is an exciting place to work. We feed all of the patients and also have modern retail units. We try to bring the high street into the hospital by offering modern concepts to staff and visitors. All the outlets are very busy and we want you to encourage sales. These posts are very rewarding jobs.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Note: Under current Home Office Immigration Rules we are currently unable to offer right‑to‑work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.

The Trust is committed to promoting a healthy work‑life balance and achieving fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website – https://www.gov.uk/check-uk-visa.

This organisation has a zero‑tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisation’s safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.