Casual Receptionist

City Football Group; Manchester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading football organization in Manchester is seeking an engaging individual to provide front of house services, ensuring high standards of customer service and safety. You will support operations on match days and in various administrative tasks at Etihad Stadium and Joie Stadium. Ideal candidates will demonstrate self-motivation and strong communication skills, alongside experience in customer service. This position offers flexible availability and aims to foster a positive environment for all visitors.

Qualifications

• Experience in front of house or customer service roles is preferred.
• Strong written and verbal English communication skills are essential.
• Reliability and flexibility in various operational tasks.

Responsibilities

• Support matchday operations at Etihad Stadium and Joie Stadium.
• Manage reception duties including customer interactions and enquiries.
• Ensure compliance with health and safety standards in all operations.

Skills

Self-motivated

Communication

Customer service experience

Microsoft Office proficiency

Organisational skills

Calm under pressure

Job description

Closing Date of Applications – 4th January 2025

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

Purpose

You will be responsible for delivery of front of house services and processes that support the operation of all sites, setting and ensuring the highest standards customer service and safety for MCFC’s employees and customers.

We are primarily looking for matchday availability for the Etihad Stadium and the Joie Stadium, but other availability will also be offered.

Your Impact

• To support matchday operations across site.
• To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.
• To support the facilities management in relation to providing administrative support, telephone/radio support, managing mail/deliveries and booking internal spaces.
• To ensure that the weekly planning and day to day administration and front of house operation is to the highest standard, in line with health and safety compliance and best practice.
• Monitoring and managing the day-to-day functions of the facility such as ordering goods, controlling stock levels of consumables, update and maintain inventory’s, maintaining office equipment, updating and maintaining office records including health and safety records (hard copy and electronic) as required.
• Ensure the security of all visitors as appropriate including checking those have accessed the facility without permission, ensuring procedures are followed with regards to signing in and out.
• To ensure the delivery of the entire front of house services in relation to the customers including administration, reception, telephone, directing customers, answering enquiries, taking/relaying messages, updating office systems and logging jobs and meeting and greeting office visitors.

What we are looking for

• Highly self-motivated with the ability to motivate others.
• Good knowledge of Microsoft Office (word, excel, PowerPoint).
• Good standard of written and verbal English.
• Reliability & flexibility
• Strong 'can do' approach.
• Remain calm under pressure.
• Set and maintain high standards of work performance.
• Strong communication.
• Maintaining a customer focussed approach to the management of all external relationships.
• Have administrative and organisational skills.
• Experience of working in a customer service environment preferably front of house telephonist / receptionist work.

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.