Receptionist

Hand Picked Hotels; Fawsley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel group is recruiting a Receptionist at Fawsley Hall Hotel & Spa in Northamptonshire. The ideal candidate will deliver exceptional service, engage with guests, and provide solutions calmly under pressure. Experience in a four or five-star hotel and knowledge of hotel reservation systems are key for this role. The position is casual, offering a competitive hourly rate of £13.50, with meals and uniform provided. Join a diverse team dedicated to creating magical memories for guests.

Benefits

Uniform provided

Meals on duty

Opportunity to create friendships

Qualifications

• Experience in a luxury four or five star hotel front office environment.
• Passion for exceptional guest experiences.
• Strong guest relationship skills and high emotional intelligence.

Responsibilities

• Deliver exceptional guest experience with personal service.
• Engage with guests to create magical memories.
• Collaborate with the Front Office team for seamless operations.
• Provide solutions under pressure with a positive attitude.
• Demonstrate enthusiasm and willingness to assist guests.

Skills

Guest relationship skills

Proficient computer skills

Emotional intelligence

Knowledge of hotel reservation systems

Microsoft Office proficiency

Tools

Opera

Job description

Overview

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again. Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. While each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels. Fawsley Hall Hotel is located within Northamptonshire and offers our guests a luxurious stay; the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation, Fawsley Hall is home to one of the Midland\'s best destination spas and state-of-the-art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.

Responsibilities

• The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Front Office team you\'ll maintain regular and effective communication to ensure a seamless operation, aware of all the day\'s activities.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate guests\' needs ensuring they receive a Hand Picked experience.
• You\'ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
• Through enthusiasm and a willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Qualifications and Skills

• Knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Passion for delivering exceptional guest experiences and for going above and beyond for guests.
• High level of emotional intelligence and strong guest relationship skills.
• Proficiency with hotel reservation systems and Microsoft Office; Opera knowledge is desirable.

Other Details

• A competitive salary of £13.50 per hour.
• This role is being offered on a casual hours basis; hours will vary depending on business needs.
• Uniform and meals on duty provided.
• Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
• Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.