Case Progression and Quality Assurance Officer

Thames Valley Police; Guildford; Hybrid; GBP 32,000; Full time

Job summary

A regional law enforcement agency in the UK seeks a Case Progression and Quality Assurance Officer for a hybrid role. Responsibilities include overseeing prosecution files, ensuring compliance standards, and collaborating with various stakeholders. Candidates should have a solid educational background, strong problem-solving abilities, and excellent communication skills. This full-time position offers a starting salary around £31,245 with benefits including 24 days annual leave and flexible working arrangements.

Benefits

24 days annual leave

Flexible working conditions

Career development opportunities

Local government pension scheme

Qualifications

• Experience working in an administrative role within a customer service environment.
• Ability to use initiative and make decisions within tight time constraints.
• Clear and concise written and verbal communication skills.

Responsibilities

• Facilitate timely progression of prosecution files from charging to trial.
• Review file quality to ensure compliance with law, policy and guidance.
• Work effectively with internal and external stakeholders.

Skills

Attention to detail

Problem-solving

Time management

Organisational skills

Communication skills

Education

Good standard of education or equivalent experience

Job description

Case Progression and Quality Assurance Officer (Secondment/Fixed Term Contract)

Department: Criminal Justice and Custody Services

Location: Can be posted in any part of TVP including Buckinghamshire, Berkshire or Oxfordshire / Home (Hybrid)

Rank/Grade: TVP Broad Band 3F

Salary: Band 3F, circa £31,245 per annum, plus benefits

Part/Full Time: Full Time – all roles are available for flexible working including job sharing and part-time unless there are legitimate operational/business reasons why this cannot be accommodated

Type of Contract: Secondment/Fixed Term Contract

Secondment/Fixed Term Contract until 29th November 2026.

In this interesting role, you will facilitate the effective and timely progression of prosecution files from charging decision to trial by working effectively with internal and external stakeholders (including the Crown Prosecution Service), reviewing file quality to ensure case material and further work meet the National File Standard and compliance with law, policy and guidance.

The successful candidate will have a good standard of education or equivalent experience with recent experience of working in an administrative role within a customer service environment, including use of databases. It is essential to have the ability to use your own initiative and problem solve within a team environment to make effective decisions within tight time constraints along with time management and organisational skills to manage changing priorities and meet deadlines. You will pay attention to detail, producing accurate work whilst having the ability of clear and concise written and verbal communication with proven interpersonal skills.

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. All secondments must be supported in writing by your Line Manager and Head of Department/Commander or Deputy. Please attach written approval from your line manager and Head of Department in your application. If the secondment is not supported then the role may be offered on a fixed term contract basis, but this has implications including loss of continuous service protections.

Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro‑ratio for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team (reference 23161). We will endeavour to respond to your query as quickly as possible.

The closing date for enquiries and receipt of completed applications is Sunday 25th January 2026.

Find out more about our roles.

#LI-Hybrid

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.

Working Smart. You will be joining an organisation that strives to improve every day. In the post‑pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.