Case Manager (Mat Leave Cover)

Movianto; Normanton and Altofts; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain solutions partner is seeking a Case Manager in Normanton to handle incidents and escalated queries. The successful candidate will ensure exceptional customer experiences and maintain strong relationships while working a hybrid schedule. This position offers a salary of £26,068.00 per annum and includes various benefits such as discounted gym memberships and a holiday purchase scheme. Candidates should have extensive customer service experience and excellent communication skills.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP and counseling

Cycle to Work scheme

Qualifications

• Experience in a customer service environment with a focus on quality.
• Ability to manage escalated queries and deliver effective outcomes.
• Capable of working well within a team and under pressure.

Responsibilities

• Build and maintain strong customer relationships.
• Manage escalated queries end-to-end with timely resolutions.
• Review and improve processes to enhance customer experience.

Skills

Extensive experience in customer service

Strong customer focus

Excellent communication skills

Ability to work under pressure

Job description

Are a natural problem solver who thrives under pressure? Movianto Normanton is hiring! We are looking for a Case Manager to take the lead in incidents and escalated queries, ensuring that every customer experience meets the highest standard.

This role was created to cover maternity leave, from 12th January 2026 to November 20th 2026. You will be working a swing shift of 8:00 - 16:00/9:00 - 17:00 Monday to Friday, with three days on site in Normanton and two days homebased. The annual salary is £26,068.00 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best‑in‑class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

Take responsibility for all incidents and escalated queries raised within the customer service team.

Work closely with Key Stakeholders to ensure that the Operational goals and objectives are met.

How you'll make an impact as a Case Manager at Movianto:

• Build and maintain strong customer relationships, ensuring all interactions meet high service standards.
• Manage escalated queries end-to-end, capturing key details and delivering timely, effective outcomes.
• Support Team Managers with reporting, presentations, and identifying training or coaching needs.
• Continuously review and improve processes, enhancing customer experience and operational efficiency.

What it will take to thrive as a Case Manager at Movianto:

• Extensive experience working within a customer service environment with clear focus on quality through output
• Highly motivated, results orientated individual who has the ability drive through required
• Strong customer focus and ethos
• Demonstrate investigative skills and results
• Ability to work well under pressure whilst maintaining professionalism at all times
• Ability to work well as part of a team whilst able to adhere to company deadlines
• Excellent Communication skills with a range of audiences across the organisation