Care Navigator/Receptionist - AM

Library House Surgery; Chorley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice in Chorley is seeking an experienced receptionist to provide a high level of care navigation and reception service. The role entails managing patient interactions, handling prescriptions, and supporting the clinical team. Ideal candidates should have excellent communication skills and experience in a customer service role. Competitive hourly pay of £12.40 to £12.50.

Qualifications

• Excellent written and verbal communication skills required.
• Proven ability to work effectively in a team environment.
• Previous experience in a reception/customer service role preferred.
• Experience in a GP surgery or NHS role is advantageous.

Responsibilities

• Conduct telephone and face-to-face contact with patients professionally.
• Care-navigate patients to appropriate healthcare professionals.
• Greet and direct patients and visitors effectively.
• Take requests for prescriptions and hand them out.
• Register new patients and manage queries effectively.

Skills

Communication skills

Computer skills

Teamwork

Customer service experience

Education

Educated to GCSE level or Equivalent English & Maths

Tools

Microsoft Office

Job description

To ensure that the reception area and communication of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Interview date: 09/10/2025 - AMPlease only apply if you are able to attend interview on the morning of 9th October 2025.

Main duties of the job

26.25 Hours per Week 8.00am - 1.15 pmWith possability of 1 in 4 Saturdays

To provide a high level of care navigation and reception service to Patients, Clinicians and other members of the Practice Team.

Duties and Responsibilities:

Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.

Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.

Greet and direct patients and visitors.

Respond to general enquiries

Taking requests for prescriptions

Handing out prescriptions

Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements

Respond to requests for test results, in line with practice protocol

Take requests for home visits in line with practice protocol

Liaise with associated Health Care Professionals

Register new patients and temporary residents

Respond to needs of the clinical team during surgery

Collect payments from patients for non-NHS services

Communicating with patients by letter using Microsoft Word

Input and extract information from Practice computer system

Ensure outstanding queries are explained and handed over to next shift, as necessary

About us

We are a large forward-thinking practice with more than 17,200 patients, based in purpose-built premises, in the centre of Chorley. We have a multidisciplinary, clinical team made up of Doctors, Advanced Nurse Practitioners, Paramedics, Pharmacists, First Contact Physios, a range of specialised Nurses and Health Care Assistants. The practice benefits from a new management team which you would be joining which is led by the Practice Business Manager who is supported by an Assistant Manager, a Finance Manager, a IT and Operations Manager, an Appointment Book Manager and an ANP and Nurse Manager.

Job responsibilities

Conduct telephone and face to face contact with patients in a professional, friendly and helpful manner.

Care-navigate/signpost patients to the most appropriate health care professional ensuring appointments are allocated where required in line with practice protocol and procedure.

Greet and direct patients and visitors.

Respond to general enquiries

Taking requests for prescriptions

Handing out prescriptions

Receive specimens from patients in line with relevant policy, procedure and health and safety / infection control requirements

Respond to requests for test results, in line with practice protocol

Take requests for home visits in line with practice protocol

Liaise with associated Health Care Professionals

Register new patients and temporary residents

Respond to needs of the clinical team during surgery

Collect payments from patients for non-NHS services

Communicating with patients by letter using Microsoft Word

Input and extract information from Practice computer system

Ensure outstanding queries are explained and handed over to next shift, as necessary

Person Specification

Experience

• Educated to GSCE level or Equivalent English & Maths
• Sound written and verbal communication skills
• Excellent computer skills Microsoft Office Package plus any bespoke system
• Proven ability to work effectively in a team environment
• Previous experience in a reception/customer service role
• Experience of working in GP surgery or NHS role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.40 to £12.50 an hour£12.40 rising to £12.50 per hour after probationary period