Care Navigator/Receptionist

NHS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare practice in Islington is seeking a full-time Care Navigator to support patients by directing them to the appropriate services. The role includes managing queries through various communication methods, assisting with admin tasks, and maintaining a supportive environment for both patients and staff. Ideal candidates will have a minimum of two years of experience, with preference given to those who have worked in GP surgeries before. A friendly and efficient approach is essential.

Benefits

Active wellbeing programme for staff

Supportive team environment

Qualifications

• Minimum 2 years full-time work experience.
• Experience in a GP surgery is desirable.

Responsibilities

• Welcome and assist patients in accessing services.
• Signpost patients to the correct healthcare professional.
• Deal with queries via email, phone, and in person.

Skills

Customer service

Teamwork

IT proficiency

Communication

Tools

Microsoft Word

Job description

Job Summary

We are a large, friendly Islington GP Practice looking for a full-time Care Navigator to join our current team. We pride ourselves on how well we all work together and support each other as a team and we have an active wellbeing programme for staff. We are highly rated by our patients as reflected in our google reviews.

Main duties

Customer service including signposting patients, dealing with queries from patients and other health organisations, registering patients, dealing with prescription requests, scanning, booking appointments.

About Us

Our team consists of 6 partners, 4 Salaried GPs alongside a nursing and pharmacy team who all work together to give the best service we can to our patients. The reception team consists of 6 care navigators supported by Reception Manager and Operations Manager.

Job Details

Date posted: 16 December 2025
Pay: Depending on experience
Contract: Permanent
Working pattern: Full-time
Reference number: A1936-Dec25
Job locations: River Place Health Centre, Essex Road, Islington, London, N1 2DE

Job Description

Job responsibilities

The Group Practice at River Place

JOB TITLE: EXPERIENCED GP CARE NAVIGATOR/RECEPTIONIST

REPORTS TO: RECEPTION MANAGER

HOURS: Full-time 37.5 hours per week
Core hours: Monday to Friday 7.5 hours a day plus 1-hour unpaid lunch break between core hours of 8.00am and 7.30pm

Job Summary: Welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, phone or e-mail.

Job Responsibilities

Customer Service

• Signposting patients to the correct service.
• Competently deal with email, face to face and phone queries from patients, staff and healthcare professionals.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Teamwork

• Supporting a team of 8 reception colleagues.
• Providing occasional holiday and sickness cover for colleagues.
• Attend and contribute to team and practice meetings.

IT/ Admin

• Able to manage key tasks (registrations, online e-Consults, emails, scanning, repeat prescriptions, texts, booking appointments).
• Having a basic understanding of IT (Microsoft Word).
• Willingness to learn & pick up new technology (e.g. NHS apps).
• Carry out standard GP reception admin and reception tasks such as: booking appointments, managing home visit requests, repeat prescriptions, calling/recalling patients for appointments.

Other Tasks

• Keep reception area clean & tidy
• Being able to open and close the building
• Basic knowledge of health and safety.
• Any other tasks allocated by managers

Confidentiality and Data Protection

Have an understanding of issues relating to patient and data confidentiality

Health & Safety

• Promote their own and the teams health and safety.

Equality and Diversity

• Support the equality, diversity and rights of staff, patients and associated health care professionals.

Personal/Professional Development

• Participate in any training programme implemented by the Practice as part of this employment.

Person Specification

Experience

Essential

• Minimum 2 years full-time work experience.

Desirable

• Greater than 12 months work experience in GP surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

Employer name: Group Practice at River Place
Address: River Place Health Centre, Essex Road, Islington, London, N1 2DE
Employer's website: https://www.riverplacegrouppractice.co.uk/