Care Home Occupancy & Enquiries Lead

Barchester Healthcare Homes Limited; Boroughbridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive commission

Discounts

Wellbeing support

Best Doctors Service

Career progression opportunities

Job summary

Barchester Healthcare Homes Limited is recruiting a Customer Relationship Manager to join our prestigious care home team in Boroughbridge. You will drive occupancy by delivering a full range of sales and marketing activities, handling enquiries, developing the home's digital profile, and networking with the local community.

You will work with an exceptional management team, represent the home in a friendly and professional manner, and report on sales performance.

Qualifications

• Proven sales and marketing experience (healthcare preferred).
• Experience analysing data in Salesforce or similar CRM.
• Self-motivated and target driven.
• Strong interpersonal and professional qualities.
• Proficient in Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Represent Barchester and the home professionally.
• Manage all sales activity for the home.
• Talk to potential residents over the phone and provide tours.
• Engage with residents and relatives to understand needs.
• Respond to sales enquiries.
• Generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Skills

Sales experience

Marketing experience

CRM familiarity

Interpersonal skills

Excel/PowerPoint

Full UK driving licence

Self-motivated

Tools

Salesforce

CRM software

Job description

Barchester Healthcare Homes Limited is recruiting a Customer Relationship Manager to join our prestigious care home team in Boroughbridge. You will drive occupancy by delivering a full range of sales and marketing activities, handling enquiries, developing the home's digital profile, and networking with the local community.

You will work with an exceptional management team, represent the home in a friendly and professional manner, and report on sales performance.