Care Home Administrator — HR & Guest Experience Lead

Barchester Healthcare Limited; Church Stretton; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Bonus up to £500 for Good/Outstanding

Refer a friend scheme up to £500

Discounts at retailers and groceries

Access to medical specialists for a 2

Counselling and legal services

Tax code review service

Monthly staff lottery access

Résumé du poste

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and management team in running a high-quality care home. The role covers customer experience, HR, recruitment, payroll, and supervising junior administration staff.

You will need to be self-sufficient, professional and capable of giving direction while maintaining a positive image of the home. Strong IT skills and excellent organisation are essential.

Qualifications

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsabilités

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance.
• Drive occupancy and reputation of the care home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, complete new starter checks and inductions.
• Payroll preparation for home based staff.
• Provide HR guidance to employees using available tools.
• Ensure personal files are stored securely.
• Attend meetings and produce accurate notes and minutes as required.
• Ensure rotas are complete.
• Manage safe contents, petty cash, and resident fund accounts.
• Update ad-hoc training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities including Apprenticeships and qualifications.

Connaissances

Customer facing experience

HR administration & recruitment

Attention to detail & prioritisation

Microsoft Office proficiency

Formation

CIPD qualification

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and management team in running a high-quality care home. The role covers customer experience, HR, recruitment, payroll, and supervising junior administration staff.

You will need to be self-sufficient, professional and capable of giving direction while maintaining a positive image of the home. Strong IT skills and excellent organisation are essential.