Care Home Administrator & HR Support Lead

Barchester Healthcare Limited; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Rewarding Excellence bonus

Refer a friend scheme

Retail and leisure discounts

Medical specialists access

Counselling services

Tax code review service

Staff lottery

Job summary

Barchester Healthcare is seeking an experienced Administrator to join the home management team. The role supports the General Manager, handling HR, recruitment, payroll, finance and administration, while promoting a positive image and ensuring efficient operation of the home.

You will manage customer experience elements, handle staff records, liaise with residents and families, and supervise junior admin staff. Strong IT skills and excellent organisation are essential.

Qualifications

• Experience in a customer facing role.
• Involvement in HR administration and recruitment.
• Proficient user of Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance.
• Drive occupancy and reputation of the care home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, completing new starter checks and inductions.
• Payroll preparation for home based staff.
• Provide advice and guidance to employees on queries using HR tools and resources.

Skills

Customer service

HR administration

Recruitment

Attention to detail

Prioritisation

Education

CIPD qualification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Barchester Healthcare is seeking an experienced Administrator to join the home management team. The role supports the General Manager, handling HR, recruitment, payroll, finance and administration, while promoting a positive image and ensuring efficient operation of the home.

You will manage customer experience elements, handle staff records, liaise with residents and families, and supervise junior admin staff. Strong IT skills and excellent organisation are essential.