Care Home Administrator & People Operations Lead

Barchester Healthcare Limited; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Rewards and benefits overview

Bonus potential

Discounts and wellbeing resources

Career progression opportunities

Job summary

Barchester Healthcare is seeking an experienced Administrator to join the home’s management team. You will support the General Manager across customer experience, HR, recruitment, payroll, and finance, while supervising junior admins and ensuring smooth daily operation.

We value professional communication, strong IT skills (Word, Excel, Outlook) and the ability to organise, prioritise tasks, and provide direction to staff. CIPD qualification is beneficial.

Qualifications

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft Word, Excel and Outlook.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance.
• Drive occupancy and reputation of the care home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, new starter checks and inductions.
• Payroll preparation for home-based staff.
• Provide advice on queries using HR tools and resources.
• Ensure personal files are stored securely.
• Attend meetings and produce accurate notes/minutes.
• Ensure rotas are complete.
• Manage petty cash and resident fund accounts.
• Update training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities and apprenticeships.

Skills

Customer facing

HR administration

Recruitment

Attention to detail

Prioritisation

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

CIPD qualification (desirable)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare is seeking an experienced Administrator to join the home’s management team. You will support the General Manager across customer experience, HR, recruitment, payroll, and finance, while supervising junior admins and ensuring smooth daily operation.

We value professional communication, strong IT skills (Word, Excel, Outlook) and the ability to organise, prioritise tasks, and provide direction to staff. CIPD qualification is beneficial.