Care Home Operations & HR Administrator

Barchester Healthcare; Bath; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Rewarding Excellence bonus up to £500

Refer a Friend scheme up to £500

Discounts at retailers

Access to medical specialists

Counselling and legal services

Tax code review service

Staff lottery

Job summary

Barchester Healthcare are seeking an experienced Administrator to join our management team at the Bath home. You will support the General Manager, oversee Customer Experience, HR, Recruitment, Payroll, Finance and supervise junior admin staff to ensure smooth operation.

You will need to be self-sufficient, professional and capable of promoting a positive image, with strong IT and organisational skills, and provide direction to colleagues.

Qualifications

• Experience in a customer facing role.
• Involvement in HR administration and recruitment.
• High level of attention to detail and ability to prioritise.
• Proficient user of Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including customer database management.
• Drive occupancy and reputation of the Care Home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, including inductions.
• Payroll preparation for home based staff.
• Provide HR guidance and answer queries using HR tools and resources.
• Ensure personal files are stored securely.
• Attend meetings and produce notes/minutes.
• Ensure rotas are complete.
• Manage petty cash and resident fund accounts.
• Update staff records with training, supervisions, and appraisals.
• Offer guidance on staff development opportunities.

Skills

Customer facing

HR administration

Recruitment

Attention to detail

Communication

Education

CIPD qualification (beneficial)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Barchester Healthcare are seeking an experienced Administrator to join our management team at the Bath home. You will support the General Manager, oversee Customer Experience, HR, Recruitment, Payroll, Finance and supervise junior admin staff to ensure smooth operation.

You will need to be self-sufficient, professional and capable of promoting a positive image, with strong IT and organisational skills, and provide direction to colleagues.