Care Home Administrator | HR, Payroll & Customer Experience

Barchester Healthcare; Pulborough; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Rewarding Excellence bonus up to £500

Refer a friend scheme up to £500

Discounts on retail and leisure

Confidential counselling services

Job summary

Barchester Healthcare is seeking an experienced Administrator to join the home’s management team in Pulborough. You will support the General Manager across Customer Experience, HR, Recruitment, Payroll, Finance and supervise junior admin staff to ensure smooth operations and a high-quality environment.

The role requires strong IT, organisation, and communication skills, along with the ability to lead others and maintain a professional image for residents and families.

Qualifications

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient user of Microsoft Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support performance and conversions.
• Drive occupancy and reputation of the Care Home as part of the community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, including new starter checks and inductions.
• Payroll preparation for home based staff
• Provide advice and guidance to employees on queries using HR tools and resources
• Ensure personal files are stored securely
• Attend meetings and produce accurate notes and minutes
• Ensure all rotas are complete
• Manage petty cash and resident fund accounts
• Update training, supervisions, and appraisals on staff records
• Offer guidance on staff development opportunities including Apprenticeships and qualifications

Skills

Customer service

HR administration

Recruitment

Attention to detail

Communication skills

Education

CIPD qualification (beneficial)

Tools

MS Word

MS Excel

MS Outlook

Job description

Barchester Healthcare is seeking an experienced Administrator to join the home’s management team in Pulborough. You will support the General Manager across Customer Experience, HR, Recruitment, Payroll, Finance and supervise junior admin staff to ensure smooth operations and a high-quality environment.

The role requires strong IT, organisation, and communication skills, along with the ability to lead others and maintain a professional image for residents and families.