Care Home Admin

Gold Care Homes; Birmingham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A prominent care home provider in Birmingham is seeking an experienced administrator to manage reception and administrative tasks. This role involves handling general inquiries, maintaining financial documentation, and providing support to management. The ideal candidate has strong communication skills and proficiency in Microsoft Office. The position offers a competitive salary from £28,000 annually and a supportive work environment focused on professional development.

Benefits

Salary from £28,000 annually

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Qualifications

• Experience with general reception duties including handling calls and greeting visitors.
• Proven accuracy in typing support from written and recorded materials.
• Ability to manage and coordinate administration tasks effectively.

Responsibilities

• Perform general receptionist duties, including taking calls and greeting visitors.
• Provide typing support using Microsoft Office while maintaining confidentiality.
• Support Home Manager with diary management and coordination of meetings.

Skills

Reception duties

Microsoft Office skills

Record keeping

Confidentiality

Communication skills

Job description

About the Home :

At Lucton House in Birmingham, every day is a celebration. Our modern apartments overlook lush gardens, setting the stage for a vibrant community life. From arts & crafts to wine evenings, there's always something to look forward to. With personalized care at its heart, Lucton House blends the comforts of home with the joys of community living. Join us, and let's create memories together.

We are looking for an experienced administrator to join our team.

What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate / strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
• To coordinate the duty rota, liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents' documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives / visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff and business confidentiality at all times.
• Prepare and maintain stationary orders, stock and records.
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits :

• Salary from £28,000 per annual
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend