Care Coordinator

Home Instead; Shoreham-by-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A senior care service provider is looking for a Care Coordinator to manage scheduling and ensure quality care for clients. The ideal candidate will have experience in scheduling, excellent communication skills, and the ability to build relationships with clients and staff. Candidates should be adept with IT systems, including Microsoft Office and CRM software. A passion for caring and helping others is essential. This full-time position is based in Shoreham-by-Sea and offers a supportive work environment.

Qualifications

• Experience of working in a scheduling role within home care or logistics.
• Good working knowledge of IT systems and ability to learn new technologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Understand and build effective schedules for clients and Care Professionals.
• Ensure schedules are prepared considering travel, holidays, and cancellations.
• Match Care Professionals to new clients and arrange introductions.

Skills

Scheduling experience

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Google Suite

CRM software

Job description

Care Coordinator- Shoreham, Petts Wood & Longfield

• Full-time
• Date Advert Closes: 30 January 2025

Our office was established in 2017and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Responsibilities

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Conduct Care Consultation and Risk Assessments and develop Care Plans
• Carry out quality assurance (QA / Service Review) visits.
• Participate in on call during weekdays and one in three weekends.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Insteads'Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Be willing to carry out care calls, in an emergency as required.
• Driving - Full Driving License - vehicle essential

Qualifications & Experience

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.