Care and Support Navigator Service Lead

NHS; Greater London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Care and Support Navigator Service Lead. The ideal candidate will manage a dedicated team to support patients during discharge, oversee care navigation, and ensure effective communication with patients on waiting lists. Candidates should possess a master's degree in a relevant health-related subject and significant experience in customer service and conflict resolution. This full-time role offers a salary between £46,419 and £55,046 per annum.

Qualifications

• Educated to master's level in a relevant health-related subject or significant experience at this level required.
• Experience in customer-facing roles, handling queries and complaints effectively.
• Demonstrated ability to manage teams and deliver on performance targets in a pressured environment.

Responsibilities

• Provide discharge support service for specific cohorts of patients.
• Manage the performance of the team delivering care navigation.
• Support patients on waiting lists to ensure access to necessary advice and information.

Skills

Customer service skills

Conflict resolution skills

Team management skills

Ability to work under pressure

Education

Master's degree in relevant health-related subject

Evidence of continuing professional development

Job description

Go back King's College Hospital NHS Foundation Trust

Care and Support Navigator Service Lead

The closing date is 05 January 2026

To lead the Trust's new 'Care Navigator service' to:

• (1) support specific cohort of patients with discharge, reducing number of bed days and supporting flow through the hospital
• (2) support patients on the waiting list, providing earlier identification of health needs and potential deterioration
• (3) support the Trust's digital agenda by increasing uptake of MyChart, providing designated help and support.

Main duties of the job

• To provide discharge support service for identified cohort of patients at King's College Hospital Denmark Hill
• To provide a single point of access and to proactively support patients on waiting lists to ensure that they have access to the right advice, information and materials to help them 'wait well'
• To manage the performance of the team delivering care navigation and discharge support

About us

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

Person Specification

Education and qualifications

• Educated to Master's level in relevant health related subject/ professional qualification; or graduate with significant experience and evidence of working at this level
• Evidence of continuing professional development
• Conflict resolution training

Knowledge and Experience

• Significant experience of working within complaints or in a customer facing role with track record of answering and resolving queries over the phone
• Experience and understanding of evaluating and measuring the performance of health services
• Experience of dealing with highly-charged and emotional situations that involve patients, relatives, carers and the public
• Experience of working collaboratively with multidisciplinary and multi-agency teams
• Experience of managing teams and a track record of delivering against Key Performance Indicators in a highly pressured environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

King's College Hospital NHS Foundation Trust

£46,419 to £55,046 a yearper annum, including high cost allowance

Contract

Permanent

Working pattern

Full-time

Reference number

213-CORP-7597576-A

Job locations

King's College Hospital NHS Foundation Trust