Care and Support Adviser

Care Rights UK; Greater London; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

A charity supporting older individuals seeks an adviser to empower and assist families navigating the care system. You will provide vital information and guidance, helping clients understand their rights and access services. Ideal candidates are passionate about advocacy, resilient, and eager to learn. This position offers a hybrid work model, flexible hours, and a supportive team environment, making it a great opportunity to impact the community positively.

Benefits

Access to 24/7 Employee Assistance Programme

Regular training opportunities

Supportive team environment

Qualifications

• Passionate about support for older people and their families.
• Ability to learn and apply advice skills.
• Commitment to promoting rights and inclusiveness.

Responsibilities

• Provide information and advice to older people and their families.
• Help clients navigate the care system and understand their rights.
• Work collaboratively with team members to enhance service delivery.

Skills

Advising skills

Empathy

Communication

Resilience

Job description

Do you want to empower and support older people needing care and their families?Are you passionate about using your advice skills to improve people’s experience of care? Join our team!

Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice servicehas been a lifeline for older people and their loved ones. We're looking for an adviser to join our growing team.

You would be welcomed into our small, dedicated, friendly team. You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.

We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).

You would be at the heart of Care Rights UK’s work, delivering our core advice service. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.

This is an exciting time to join the charity, as we invest in growing our advice service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.

The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care. Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!

What you can expect from us

• Friendly, welcoming, supportive colleagues in the staff team and on the Board of Trustees
• One-to-one support from a friendly, empathetic and experienced line manager
• Peer support from colleagues in the advice team and wider staff team
• Regular contact with advice team colleagues to discuss cases, workload etc, and weekly team meetings to share updates, opportunities and impact
• A thorough induction to the charity, our work and mission
• Training to help you fulfil your role and to develop your knowledge of care laws across the UK
• Opportunities for sharing skills and knowledge with colleagues who are experts in their fields
• To be part of a dynamic team pushing for real change in the care sector
• Access to 24 / 7 Employee Assistance Programme – access to counselling, adviceline and other wellbeing support
• Hybrid working – the role can be carried out from anywhere in the UK, although attendance at face-to-face team meetings and training days will be required
• Flexible working – we welcome applications from candidates wishing to work up to 28 hours per week and will consider job shares or other options such as compressed hours

We are committed to providing inclusive services, accessible to everyone. We value equality and inclusion and are committed to encouraging diversity amongst our team. We respect and value people’s differences and aim to create a culture where every team member feels respected and able to give their best. We particularly encourage applications from minoritised groups including carers and people with lived experience of care. This helps us to ensure our staff team reflects the diversity of the communities we exist to serve.

What our adviser says :

"One of the things that attracted me to the role was that, as an adviser in a small organisation, you get a real insight into how the work of your team influences and informs policy work. It's a part of the job I enjoy the most and I've learnt so much from this. In larger organisations I wouldn't have this level of exposure to my colleagues working in other departments – you really get to see the full circle of the work Care Rights UK does.” Jo Holoway, Care and Support Adviser at Care Rights UK