Card Scheme Operations & Compliance Manager in London

www.cardandpaymentjobs.com; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading payment solutions provider is seeking a Card Scheme Operations & Compliance Manager to support project implementations and manage compliance-related queries. Candidates should have extensive knowledge of Mastercard rules, strong problem-solving skills, and experience managing projects. Responsibilities include supporting live customer issues and overseeing Programme Managers in the team. This is a crucial role to ensure operational excellence.

Qualifications

• Experience in different projects including programme implementations and migrations.
• Good knowledge of Mastercard rules and some knowledge of Visa rules.
• Ability to manage Programme Managers, Processors, and Schemes.

Responsibilities

• Providing support on projects related to implementations and closures.
• Assisting with compliance queries.
• Reviewing customer marketing/collateral items.

Skills

Experience in programme implementations

Knowledge of Mastercard and Visa rules

Problem solving skills

Attention to detail

Good knowledge of Microsoft Office

Experience in managing Programme Managers

Job description

Overview

Card Scheme Operations & Compliance Manager

Our client supplies payment solutions to global businesses and as such they work with all the main card schemes. As such, they are seeking a Card Scheme Operations and Compliance specialist to be a second in command to the Head of Fintech Operations - Card Services

You should have

• Experience in different projects e.g. programme implementations, programme closures, portfolio migrations, assisting with processor API projects, settlement set up changes etc.
• Good knowledge of Mastercard Rules and some knowledge of Visa/Diners Club rules
• Good knowledge of prepaid and debit constructs and programme set ups at the scheme
• Good knowledge of scheme portals mainly Mastercard Connect and the applications that we use on a regular basis e.g. MCM, NSIF portal, Business Admin, Mastercard Data Exchange, Technical Resource Centre, Mastercom, Cyber Secure/The Fraud Centre, security admin, operational reports
• Good problem solving skills
• Good knowledge of different registrations e.g. Moneysend, ABU, VAU
• Knowledge of the variance processes
• Knowledge of Chargeback processes
• Good attention to the detail, quick learning skills, be well organised
• Understanding of settlement processes and know how to set up the settlement service with the scheme
• Understanding of e-money movements and some knowledge of the reconciliation processes
• Understanding of processors reporting
• Understanding of STIP
• Good knowledge of Microsoft Office
• Good team player, self starter
• Experience in managing Programme Managers, Processors, Schemes
• Experience of writing procedures and professional documents

Responsibilities

• Providing support on projects e.g. implementations, programme closures, projects related to settlement changes,
• Providing support in helping resolve the issues for live customers related to processor reporting, technical set up, scheme set up etc.,
• Providing support to Group companies regarding reporting and processes,
• Providing support to manage Card Bureau issues,
• Assisting with Compliance queries,
• Assisting with chargeback management and submissions to fraud and loss database,
• Providing support and management of Programme Managers, Schemes and Processors,
• Creating and maintaining process procedures and working with the team on process improvements,
• Raising tickets with the internal IT and the Processors (externally),
• Managing requests from schemes and processors,
• Reviewing customer marketing/collateral items (Term & Conditions, websites, mobile app screens, card carriers, FAQs)
• On-boarding of programme managers and processors and, thereafter, providing first line compliance management
• Deputising for the Head of Fintech Services in their absence