Capacity Planning Manager

Talk Staff Group Limited; Belper CP; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment agency is seeking an experienced Capacity Planning Manager to join its contact centre operations in Belper. The role involves analyzing business forecasts, developing planning models, and leading a capacity planning team. Candidates should possess substantial capacity planning experience and a relevant degree or equivalent qualification. The position offers a supportive environment with opportunities for professional growth and efficiency improvement.

Benefits

25 days holiday plus bank holidays

Excellent Pension scheme

Team building activities

Qualifications

• Substantial experience in capacity planning, ideally in a leadership role.
• Strong knowledge of planning tools and advanced Excel proficiency.
• Familiarity with Lean, Six Sigma, or process improvement techniques.

Responsibilities

• Analyse business forecasts for capacity requirements.
• Develop planning models to improve resource efficiency.
• Lead planning meetings and present KPIs.

Skills

Capacity planning

Analytical skills

Strong communication

Leadership

Education

Degree in business or operations

Tools

SAP

Oracle

Excel

Job description

Overview

We are seeking an experienced Capacity Planning Manager to join a growing contact centre and operations team. This is a pivotal role in analysing business forecasts, aligning resources, and ensuring operational efficiency while supporting strategic objectives.

Responsibilities

• Analyse business forecasts and operational trends to assess current and future capacity requirements.
• Develop and refine planning models that improve resource utilisation and efficiency.
• Work closely with cross-functional teams, aligning capacity strategies with business objectives and operational realities.
• Lead regular planning meetings and present KPIs, driving transparency and informed decision-making.
• Identify and implement process improvements that enhance productivity and reduce costs.
• Lead, develop, and guide a small capacity planning team.

Qualifications

• A degree or equivalent qualification in business, operations, or a related field (or relevant practical experience).
• Substantial experience in capacity planning, ideally with leadership responsibilities.
• Strong knowledge of planning tools such as SAP, Oracle, or similar, along with advanced Excel proficiency.
• Proven analytical ability to interpret data and lead cross-functional initiatives.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies (advantageous but not essential).
• Strong communication skills with the ability to present clear reports and forecasts to senior stakeholders.
• Understanding of industry regulations and compliance standards related to capacity planning.

Opportunity

This is an excellent opportunity for a forward-thinking Capacity Planning Manager to shape strategy, improve efficiency, and support operational excellence in a thriving, people-focused business.

Hours and Salary

Monday to Friday - 39.5 hours - flexible start time

25 days holiday plus banks

Onsite working with possible hybrid option after 3-6 months

Excellent Pension scheme

Team building activities

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment acts as a Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available -

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