Cancer Care Coordinator

The Christie NHS FT; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Cancer Care Co-ordinator to support the Early Breast Team. The successful candidate will assist with patient treatment plans, provide administrative support, and engage with patients and healthcare teams. Candidates are expected to have experience in oncology and excellent communication skills. Salary ranges from £27,485 to £30,162 per annum pro rata.

Qualifications

• Experience working within the oncology/healthcare setting.
• Experience of multi-professional working.
• Experience of providing administrative support.

Responsibilities

• Provide administrative support to the CNSs and ACPs.
• Triaging phone calls and emails to the CNS/ACP service.
• Maintain the patient databases and ensure accuracy.

Skills

Ability to work effectively in a team

Excellent communication skills

Time management skills

Understanding of person-centred care

Recognition of own limitations

Education

GCSE English Language and Mathematics or equivalent

NVQ Level 3/equivalent knowledge and experience

Tools

Microsoft Office

MS Teams

Job description

We have a new exciting opportunity for a Cancer Care Co-ordinator's to join our Early Breast Team.

The successful candidate will be passionate about making a difference to patients diagnosed with early breast cancer. If successful you will be offered an opportunity to work within this oncology speciality across varied clinics and patients.

Excellent communication, organisational and prioritisation skills are essential. Previous experience of working within Breast Oncology would be desirable.

Main duties of the job

The post holder will work alongside the Early Breast Team Clinical Nurse Specialists (CNS) /Advanced Clinical Practitioner (ACP) teams, their responsibilities will include:

• Assisting the CNS /ACP team with the facilitation and implementation of patient's treatment plans within the disease group.
• Collaborating with various teams both internal and external to trust.
• Responsible for triaging phone calls and emails to the CNS /ACP service.
• Providing support with administrative services including referrals to varied multiple disciplinary teams.
• Attend relevant clinics with the CNS/ACP team and interact with patient and relatives.
• Willing to undertake relevant training days within the disease group and cancer pathway.
• Willing to attend relevant MDT sessions if needed.
• Signposting patients to relevant services.

About us

You will be part of a core team of CNS and ACPs within a wider team of consultants, registrars, breast care nurses, breast surgeons, and research staff.

The team provides a comprehensive service to patients with early breast cancer. These patients are receiving treatment with curative intent undergoing a combination of treatment with HER2 targeted therapies and/or ovarian function suppression with medication.

Job responsibilities

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the CNSs and ACPs.
• Maintain the patient databases and ensure the information is up to date and accurate.
• Assist the CNSs and ACPSs with the management of the patient pathway.
• Organise and prioritise the designated workload to meet the needs of the service.
• Assist the CNSs and ACPs with delivery of patient care with other teams in order to facilitate safe and effective transition of care.
• Communicate effectively with a range of patients and health and social disciplines.
• Support service improvements and audits where necessary.
• Order supplies and patient information as requested by the team.
• Provide a single point of access for patient care.
• Triage telephone and email enquiries, using a risk assessment framework.
• Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours.
• Provide general information and support about cancer services, using Trust approved literature.
• Sign-post patients and relatives/carers to appropriate supportive services such as Maggies, Breast Cancer now and Macmillan.
• Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS, ACP or Doctor) and respond appropriately.
• Act as an advocate and facilitator for patients, linking with the team to resolve any issues.
• Ensure accurate documentation of patient care in accordance with hospital policies and standards.
• Assist the team with electronic patient outcomes (eproms) within the disease group

Professional/Clinical Leadership:

• To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
• Support clinical developments and projects to promote excellence in patient care. Assist in evaluation and audit of such developments
• Attend and participate CNS Away Days and Strategy Meetings
• Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.

  Education and Development

  • To participate in annual appraisal and accept personal responsibility for growth and development within the role.
  • Ensure compliance with Trust essential training.
  • Attend educational meetings and conferences, appropriate to the role, to keep up-dated with current best practice.
  • Together with other professional colleagues, develop information and resources for patients and their carers.

  Research and Audit

  • Assist CNSs in audit and evaluation of service delivery and help identify areas for improvement and change

  Person Specification

  Qualifications

  • GCSE English Language and Mathematics or equivalent qualification
  • NVQ Level 3/ equivalent knowledge and experience
  • Communication Skills training
  • Evidence of continued role development

  Experience

  • Experience working within the oncology/healthcare setting
  • Experience of multi-professional working
  • Experience of providing administrative support
  • Experience of face to face/telephone contact with patients
  • Experience in use of data and database management
  • Awareness of the Audit process
  • Experience of working with breast cancer patients

  Skills

  • Ability to work effectively in a team
  • Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills
  • Ability to communicate both verbally and non-verbally with people at all levels, showing empathy
  • Recognition of own limitations
  • Working knowledge of Microsoft Office and MS Teams with intermediate keyboard skills

  Knowledge

  • Understanding of person-centred care
  • Understanding of health and social care environment
  • Understand difficulties faced by people affected by cancer
  • Basic understanding of cancer treatments

  VALUES

  • Demonstrates honesty and integrity and promotes organisational values
  • Embrace change, viewing it as an opportunity to learn and develop
  • Able to observe strict confidentiality
  • Recognition of own limitations

  OTHER

  • Be able to manage time effectively and be flexible to meet the needs of the service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  £27,485 to £30,162 a year per annum pro rata