Call Handler / Works Scheduler

CMS - Recruitment; Havant; On-site; GBP 16,000 - 19,000; Full time

Job summary

A property maintenance company based in Havant is seeking a Call Handler / Scheduler for a 6-month full-time contract. The role involves handling inbound calls from tenants, scheduling engineers for repairs, and managing customer communications. Candidates should have relevant experience in a similar role. The position offers a salary starting at £19,000 per annum, plus benefits including paid holidays. The office is conveniently located near the local train station and shops.

Benefits

Paid holiday

8 bank holidays

Qualifications

• Experience in a call handling or scheduling role is desirable.
• Must have evidence of the right to work in the UK.

Responsibilities

• Taking inbound calls from tenants to establish their requirements.
• Scheduling engineers' appointments for repairs and maintenance.
• Liaising with customers on job progress.
• Handling complaints and escalating when necessary.
• Performing general administration tasks.

Job description

Call Handler / Scheduler

Based: Havant

6 month contract, Full-Time

19k+Benefits

Call Handler / Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.

Duties of the successful call handler will include:

• Taking inbound calls from tenants to establish their requirements.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

The Call handler / Scheduler role is a 6 month contract role that may go onto a permanent position, full-time Monday to Friday. For this role, the client are offering a salary of 19kk per annum plus paid holiday and8 bank holidays. Experience within a similar role is desirable.

The clients office are based near Havant with quick access to the local train station and shops.

Please apply online with an updated CV.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.