Call Handler, Scheduler

CMS Recruitment; Reigate; On-site; GBP 27,000 - 28,000; Full time

Job summary

A property maintenance company in Reigate is seeking a Call Handler/Works Scheduler to manage customer inquiries and schedule appointments for repairs and maintenance. The role involves taking inbound calls from customers, ensuring timely communication about job progress, and handling complaints effectively. This full-time position offers a salary between £27,000 and £28,000 per annum, along with 20 days of holiday plus 8 bank holidays and optional overtime. Candidates with experience in a similar role are preferred.

Benefits

20 days holiday plus 8 bank holidays

Optional overtime

Excellent benefits

Qualifications

• Experience within a similar role is desirable.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments to carry out repairs and maintenance.
• Liaising with customers on job progress.
• Handling complaints and escalating when required.
• General administration tasks.

Job description

Call Handler, Works Scheduler

Job Overview

Based: Reigate

27-28k where excellent benefits and optional OT

8AM to 5PM, Mon to Fri

Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers' appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Requirements

Experience within a similar role is desirable.

The position is permanent (perm or temp to perm), full-time Monday to Friday with occasional Saturday shift.

Benefits

Salary 27k-28k per annum, 20 days holiday plus 8 bank holidays, optional overtime, and excellent benefits.

The clients office is based near Redhill, Surrey with quick access to the local train station and high street.

Please apply online with an updated CV.