Call Centre Sales Coordinator

Total System Services; Stockport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading payments technology provider in Stockport seeks a Sales Coordinator to support the Field Sales and Telemarketing Teams. Responsibilities include managing customer queries, aiding team performance during lead absences, and liaising with team members to optimize sales processes. The ideal candidate will have at least 1 year of customer service experience, strong verbal and written communication skills, and proficiency in MS Office. This role offers opportunities for professional growth in a dynamic work environment.

Benefits

Company incentives, events and rewards

Fun and engaging environment

Reward & Recognition

Genuine opportunities to learn and grow

Qualifications

• Minimum of 1-year experience in a customer service / sales environment.
• Proven track record in targeted sales environment.
• Outstanding punctuality and attendance record.

Responsibilities

• Provide sales support to Field Sales Team and Telemarketing Team.
• Answer queries from staff and customers.
• Drive team performance during manager absences.
• Act as central contact point for customer communication.

Skills

Verbal communication skills

Written communication skills

PC Literacy

Knowledge of MS Office Applications

Negotiation skills

Job description

Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Role Summary

Sales Coordinators core purpose is to provide sales support to both our Field Sales Team and Telemarketing Team. Main duties will include answering queries from staff and customers, providing support for the Telemarketing Team Manager, and help drive the team performance during manager holidays or when away from the sales floor. The candidate will be positive, approachable and confident to deal with escalations from staff and customers. Time management and organisational skills are essential, good knowledge of Microsoft Excel and Nav are preferred but not essential.

Benefits

• Company incentives, events and rewards
• Fun and engaging environment
• Reward & Recognition
• Genuine opportunities to learn and grow

Primary responsibilities

• Be available for queries with diary, travel appointment queries etc. / re-arrange appointments that are not geographically possible within given time slot.
• Be available for customer calls/emails with the aim of preventing appointment cancellations, or re-arranging where required.
• Act as the central contact point for customer contact via e‑mail and phone.
• Ownership of liaising with team members to obtain all outstanding appointment results.
• Update the dialler and allocate all follow up calls to the team once results have been obtained.
• Allocate and manage the lead allocator to ensure warm leads are allocated correctly and actioned by the team as quickly as possible.
• Build strong working relationship and trust with both office and field‑based sales team – to work towards the common goal of overachieving on sales targets.
• Supporting other sales regions / coordinators during holiday periods.

Skills & Qualifications

• High level of verbal and written communication skills
• PC Literacy with knowledge of MS Office Applications
• Proven track record in targeted environment

Previous Experience

• Minimum of 1-year experience in a customer service / sales environment
• Strong negotiation skills
• Outstanding punctuality and attendance record

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].