Call Center Agent

South West Recruitment Ltd; Bardwell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a full-time Call Center Agent for a hybrid role in Ringwood, Hampshire. This position involves handling customer inquiries, upselling products, and maintaining high service standards. Strong communication skills and a customer-centric approach are essential. Benefits include a sociable work environment, discounted gym memberships, and an achievable career path. Training is fully provided. Interested applicants can contact the recruitment team for more details.

Benefits

50% discount on transport

Pension Scheme

Eye test vouchers

Discounted gym membership

Charity involvement

Friend referral bonuses

Apprenticeship programs

Free parking

Weekly dress-down day

Free fruit

Qualifications

• Proven abilities in customer service and sales.
• Ability to handle inquiries effectively through various channels.
• Experience in documenting interactions accurately.

Responsibilities

• Act as a liaison between customers and the client.
• Handle inquiries via phone, email, and other channels.
• Upsell and cross-sell to maximize revenue.

Skills

Customer-centric approach

Basic sales skills

Effective communication

Problem-solving

Job description

Our established client based in Ringwood, Hampshire is looking to recruit a full time Call Center Agent to join a multi‑channel Contact Centre. The role is an inbound contact centre role that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other back‑office tasks. Full training is provided for all elements of the role.

This Call Center Agent position is Hybrid for the Ringwood, Hampshire office following training.

Key Responsibilities

• Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Handling incoming inquiries via phone, email, and other channels and resolving them in a timely and effective manner. Inquiries will range from delivery to warranties, and all advisors will be trained on all aspects of the role to ensure customers have one‑call resolution.
• Demonstrating a customer‑centric approach to build and maintain customer loyalty and satisfaction.
• Documenting interactions accurately and updating customer information in the company database.
• Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintaining a high level of professionalism and adhering to company guidelines and policies.
• Upselling and cross‑selling on every opportunity presented in order to increase revenue.
• Identifying and maximising sales opportunities through cross‑selling, upselling and special promotions on a wide range of retail products.
• Placing customer orders and resolving all customer enquiries at first point of contact efficiently.
• Embracing company core values for respect and equality for all those we come in contact with and providing world‑class service at all times.
• Taking ownership of personal development and performance.
• Working as a team in a fast‑paced, target‑driven environment.

Job Details

Job Title: Call Center Agent

Salary: £12.30 per hour (standard hours) – £25,584 per annum. Out of Hours opportunity paid at £14.55 per hour (10pm to 8am).

Location: Ringwood, Hampshire

Hours: 40 paid hours per week.

Shifts: Hybrid schedule rotating between 8:00am–4:30pm, 9:00am–5:30pm, 9:30am–6:00pm, 10:30am–7:00pm, 11:30am–8:00pm, 1:30pm–10:00pm, or 10pm–8am (Out of Hours opportunity).

Customer Service Hours: Monday‑Friday 8am‑8pm, Saturday and Sunday 9am‑1pm.

Shift Pattern

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great working environment
• Accessible by bus
• Free parking off site

Company Benefits for Permanent Employees

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24‑hour gym with over 5000 sites worldwide)
• Involvement with local charities and fundraising days
• Campaign‑specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeship qualifications and career flight‑path schemes
• Recognition and rewards via Perkbox
• Free car parking
• Weekly dress‑down day
• Free fruit
• Cycle to work scheme

Application

To be considered for this excellent Call Center Agent opportunity, please apply now with your up‑to‑date CV and we will be in touch in due course. Please also feel free to contact Sara on 01202 292907.