Café Team Leader: Deliver Top Service & Results

Marks and Spencer; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Café to lead a dynamic team focused on delivering outstanding service and commercial results. This role involves coaching staff, managing stock, and driving accountability across operations. The ideal candidate will be commercially sharp and resilient under pressure, ready to support the growth and profitability of the store while aiming for excellence in customer engagement. This is an opportunity to help shape the future of retail at M&S.

Benefits

Inclusive workplace culture

Opportunities for personal growth

Qualifications

• Experience in leading teams to deliver excellent customer service.
• Ability to drive sales and commercial performance.
• Strong understanding of operational processes and systems.

Responsibilities

• Lead and coach a team to maintain high standards.
• Drive profitability through effective management.
• Collaborate across departments to enhance customer experience.

Skills

Leadership

Customer service

Commercial awareness

Operational resilience

Communication

Job description

A leading UK retailer is seeking a Team Manager in Café to lead a dynamic team focused on delivering outstanding service and commercial results. This role involves coaching staff, managing stock, and driving accountability across operations. The ideal candidate will be commercially sharp and resilient under pressure, ready to support the growth and profitability of the store while aiming for excellence in customer engagement. This is an opportunity to help shape the future of retail at M&S.