Cafe Supervisor - London

Compass UK & Ireland; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading food service company in Greater London is seeking a team leader to manage a trained staff to ensure operational excellence and customer satisfaction. Responsibilities include achieving financial targets, promoting the unit, and managing team performance. The ideal candidate has retail or catering experience and strong communication skills. Join us to enjoy competitive pay and great perks.

Benefits

Contributory pension scheme

Training and development programs

Exclusive travel discounts

Wellness and mindfulness classes

Qualifications

• Experience of leading a small team of people.
• Minimum 1 year retail/catering experience.
• Strong communication skills, able to communicate at all levels.
• Ability to work under pressure.

Responsibilities

• Lead and manage a motivated, trained team.
• Ensure customer service objectives are met.
• Achieve financial targets and operational excellence.
• Monitor and report team performance.

Skills

Leadership

Communication

Organizational skills

IT literacy

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to :

Mostly Monday to Friday, 8am to 4pm

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

Overall Role

To develop, lead and manage a motivated, trained team with the appropriate skills to deliver a profitable retail outlet / business and ensure all budget targets are achieved. To lead in the areas of operational excellence, financial performance, and customer / client satisfaction to achieve company and client objectives within all Company policies, procedures and guidelines.

Key Responsibilities

Understand key drivers of customer journeys and how managing positive customer experiences increases sales, customer spend and loyalty, and the resulting financial impact on the business. Ensuring the team deliver to customers a positive experience that benchmarks favourably to its main competitors and meets customer service objectives.

Action plans are developed and delivered are completed following all client satisfaction surveys.

Promote the unit and act as a Compass Advocate at all time.

Unit achieves more than 80% customer and client satisfactionscores.

Regularly receives positive customer comments and client feedbackabout the service standards within the unit.

Support in managing the overall performance of the team to achieve financial targets.

Analyse reports with the retail managers to identify and determine key actions and recommendations.

All stock and security processes are followed as per guidance.

All food wastage is recorded and minimised

Support in managing the team to achieve sales targets through regular monitoring of performance against results with retail manager. identifying high and low performance products / services and taking timely action highlight these and to help find and implement appropriate solutions.

Ensure all company promotion are correctly implemented (where applicable).

Ensure all products are correctly priced in line with the company's pricing strategy or in line with client specifications.

Identify any additional opportunities and discuss with line manager.

To maximise all sales opportunities through selling techniques, promotional activity, product knowledge, employee training and development, ranging.

To ensure all cash handling procedures are met and EPOS system is used to its maximum benefit.

Complete Nexus bookwork each week and month within company deadlines, ensuring all information is accurately recorded.

To communicate site and company targets to the team and ensure clear lines of accountability.

Team are supported, trained, coached and developed to their maximum potential.

Ensure everyone is trained and adheres to all H&S and FS policies.

Taking reasonable care for your own health and safety and that of others who may be affected by what you do or what they fail to do.

Implement all relevant HSE procedures within the unit and review them as appropriate.

Ensure that all HSE incidents are correctly reported and investigated with relevant reviews of work procedures with retail manager.

Ensure that all appropriate HSE information, instruction, training and supervision is provided to all employees within your control to enable them to carry out their work safely and effectively.

Maintain up to date training records for all employees under your control.

Consult with employees under your control, other contractors sharing the site and Clients on HSE matters.

Report HSE issues beyond your control to your line manager.

Implement the requirements of HSE campaigns that are initiated to improve HSE performance.

Person Specification

Essential :

• Experience of leading a small team of people
• Minimum 1 years retail / catering experience
• IT literate
• Strong communication skills - able to communicate at all levels
• Strong organisational skills
• Ability to work to strict pressured deadlines

Desirable :

• Experience in a similar role
• Self motivated and ability to adapt to a changing environment
• Financial acumen Industry aware
• Cellar management
• Assertive, calm and works well under pressure

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference

com / 0910 / 98784001 / 52745840 / SU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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